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T-Mobile Logo T-Mobile · IT - Software Development

Business Analysis Manager - Salesforce CRM Analytics

United States, Bellevue Employment contract 77900.00 - 140500.00 USD / Year · Job Posted June 28, 2026
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Job Description

This role supports strategic and operational decision-making by delivering insights and analysis across the business. It manages data mining, business intelligence, and reporting to provide actionable recommendations. The role collaborates with multiple teams to conduct complex modeling and analysis for business improvements. Success is measured by the accuracy and impact of insights that inform resource prioritization and performance benchmarks. The work influences organizational strategies and enhances customer experience through data-driven solutions. Specific to this role is the required Salesforce CRM Analytics knowledge and experience of data visualization and report building.

Job Responsibility

  • Provide insights and recommendations that optimize business experiences through cross-functional collaboration and data analysis
  • Develop and maintain data and SF CRM Analytics reporting solutions including dashboards, reports, and self-service tools to support enterprise goals
  • Apply analytical and modeling techniques to support decision-making and resource prioritization across the organization
  • Participate in the design and administration of reporting structures and interfaces for standardized use across teams
  • Also responsible for other duties/projects, as assigned by business management as needed

Requirements

  • Bachelor's Degree plus 5 years of related work experience OR Advanced degree with 3 years of related experience
  • Acceptable areas of study include Data analysis, data science, similar quantitative fields or equivalent practical experience
  • 4-7 years Working experience solving analytical problems using quantitative approaches
  • 4-7 years Working experience reporting and analyzing performance & data visualization (Salesforce CRM Analytics, Tableau, Power BI, etc.)
  • 4-7 years Working experience in advanced analytics, which includes SQL analysis of complex datasets, competitive analysis, quantitative analysis & research
  • At least 18 years of age
  • Legally authorized to work in the United States

Nice to have

  • Working experience with Python, R, Go or similar statistics or data science language preferred
  • Telecommunications preferred

What we offer

  • Annual stock grant
  • employee stock purchase plan
  • 401(k)
  • free year-round money coaches
  • medical, dental and vision insurance
  • flexible spending account
  • paid time off and up to 12 paid holidays
  • paid parental and family leave
  • family building benefits
  • back-up care
  • enhanced family support
  • childcare subsidy
  • tuition assistance
  • college coaching
  • short- and long-term disability
  • voluntary AD&D coverage
  • voluntary accident coverage
  • voluntary life insurance
  • voluntary disability insurance
  • voluntary long-term care insurance
  • mobile service & home internet discounts
  • pet insurance
  • access to commuter and transit programs
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