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Business Analysis Manager, Demand Planning Contact Insights

https://www.t-mobile.com Logo

T-Mobile

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Location:
United States , Bellevue ▼

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

77900.00 - 140500.00 USD / Year
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Job Description:

The Customer Care, Demand Planning Contact Insights Team within the Consumer Group organization is looking for an exceptional individual contributor who can supercharge existing reporting and analysis to new heights. In this role, you will be responsible for ensuring new Digital/AI and Messaging Channel initiatives and experiences align with our strategic and organizational goals. The ideal candidate will possess a proven track record of success synthesizing complex data sets into easily digestible conclusions and/or recommendations to business problem statements.

Job Responsibility:

  • Support lifecycle analytics initiatives including data sourcing, analysis, interpretation, and executive-level presentation
  • Independently construct complex models to drive long-range forecasts, staffing recommendations, and strategic decisions
  • Perform post-mortem analyses to determine impacts from key business decisions
  • Extract the big picture from detailed analysis, formulate robust conclusions, and prepare presentations and models to support conclusions of key drivers of performance (e.g. sales volume, gross margin, churn, value creation, etc.)
  • Effectively collaborate with project teams to identify risks and opportunities and align to organizational goals
  • Support Executive Level presentation development to influence leadership through fact-based analysis, clear communication, and negotiation
  • Drive proactive cross-functional collaboration, influencing key stakeholders within Customer Experience, Marketing, Digital, and other support teams to implement recommendations
  • Collaborate with Demand Planning and IVR teams to drive continuous process improvement and share best practices

Requirements:

  • Strong Financial Modeling skills
  • Proven experience with Business Case development
  • Bachelor’s Degree or equivalent work experience required in quantitative discipline (Math/Statistics/Finance/Economics or other)
  • 3+ years in an analytical role
  • Proficiency in Microsoft Office with an emphasis on Excel
  • At least 18 years of age
  • Legally authorized to work in the United States

Nice to have:

  • Project Management experience
  • Advanced Excel skills
  • Snowflake / SQL / Teradata / Relational Database experience
  • Proficiency with PowerBI
  • Experience with the development of mathematical models
  • Some knowledge of statistics is preferred, but not essential
  • Telecommunication experience preferred
What we offer:
  • Annual bonus or periodic sales incentive or bonus
  • Medical, dental and vision insurance
  • Flexible spending account
  • 401(k)
  • Employee stock grants
  • Employee stock purchase plan
  • Paid time off and up to 12 paid holidays
  • Paid parental and family leave
  • Family building benefits
  • Back-up care
  • Enhanced family support
  • Childcare subsidy
  • Tuition assistance
  • College coaching
  • Short- and long-term disability
  • Voluntary AD&D coverage
  • Voluntary accident coverage
  • Voluntary life insurance
  • Voluntary disability insurance
  • Voluntary long-term care insurance
  • Mobile service & home internet discounts
  • Pet insurance
  • Access to commuter and transit programs

Additional Information:

Job Posted:
February 01, 2026

Employment Type:
Fulltime
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