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The Customer Care, Demand Planning Contact Insights Team within the Consumer Group organization is looking for an exceptional individual contributor who can supercharge existing reporting and analysis to new heights. In this role, you will be responsible for ensuring new Digital/AI and Messaging Channel initiatives and experiences align with our strategic and organizational goals. The ideal candidate will possess a proven track record of success synthesizing complex data sets into easily digestible conclusions and/or recommendations to business problem statements.
Job Responsibility:
Support lifecycle analytics initiatives including data sourcing, analysis, interpretation, and executive-level presentation
Independently construct complex models to drive long-range forecasts, staffing recommendations, and strategic decisions
Perform post-mortem analyses to determine impacts from key business decisions
Extract the big picture from detailed analysis, formulate robust conclusions, and prepare presentations and models to support conclusions of key drivers of performance (e.g. sales volume, gross margin, churn, value creation, etc.)
Effectively collaborate with project teams to identify risks and opportunities and align to organizational goals
Support Executive Level presentation development to influence leadership through fact-based analysis, clear communication, and negotiation
Drive proactive cross-functional collaboration, influencing key stakeholders within Customer Experience, Marketing, Digital, and other support teams to implement recommendations
Collaborate with Demand Planning and IVR teams to drive continuous process improvement and share best practices
Requirements:
Strong Financial Modeling skills
Proven experience with Business Case development
Bachelor’s Degree or equivalent work experience required in quantitative discipline (Math/Statistics/Finance/Economics or other)
3+ years in an analytical role
Proficiency in Microsoft Office with an emphasis on Excel