Business Analysis Manager, Demand Planning Contact Insights, T-Mobile

T-Mobile

Location:
United States, Bellevue ▼
Overland Park
Frisco

Category:
IT - Administration

Contract Type:
Employment contract

Salary:

77900.00 - 140500.00 USD / Year

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Job Description:

The Customer Care, Demand Planning Contact Insights Team within the Consumer Group organization is looking for an exceptional individual contributor who can supercharge existing reporting and analysis to new heights. In this role, you will be responsible for ensuring new Digital/AI and Messaging Channel initiatives and experiences align with our strategic and organizational goals. The ideal candidate will possess a proven track record of success synthesizing complex data sets into easily digestible conclusions and/or recommendations to business problem statements.

Job Responsibility:

Support lifecycle analytics initiatives including data sourcing, analysis, interpretation, and executive-level presentation
Independently construct complex models to drive long-range forecasts, staffing recommendations, and strategic decisions
Perform post-mortem analyses to determine impacts from key business decisions
Extract the big picture from detailed analysis, formulate robust conclusions, and prepare presentations and models to support conclusions of key drivers of performance (e.g. sales volume, gross margin, churn, value creation, etc.)
Effectively collaborate with project teams to identify risks and opportunities and align to organizational goals
Support Executive Level presentation development to influence leadership through fact-based analysis, clear communication, and negotiation
Drive proactive cross-functional collaboration, influencing key stakeholders within Customer Experience, Marketing, Digital, and other support teams to implement recommendations
Collaborate with Demand Planning and IVR teams to drive continuous process improvement and share best practices

Requirements:

Ability to autonomously gather and analyze data
Proven analytical skills
Advanced reporting and analysis, performance and data visualization (Tableau, Power BI, etc.)
Advanced analytics, which includes SQL analysis of complex datasets, competitive analysis, quantitative analysis & research
Proven track record of presenting complex findings in a concise, informative manner
Strong problem-solver and intellectually curious (analytical/logical thinking, creative)
Demonstrates ability to manage multiple priorities simultaneously and meet tight deadlines
Demonstrates comfort with ambiguity and thinks outside-of-the box
Strong communication skills (verbal and written)
Ability to partner with and influence others with excellent networking skills
Ability to learn by assimilating and applying new job-related information that may vary in complexity
Telecommunication experience preferred
Strong Financial Modeling skills
Proven experience with Business Case development
Bachelor’s Degree or equivalent work experience required in quantitative discipline (Math/Statistics/Finance/Economics or other)
3+ years in an analytical role
Proficiency in Microsoft Office with an emphasis on Excel

Nice to have:

Project Management experience
Advanced Excel skills
Snowflake / SQL / Teradata / Relational Database experience
Proficiency with PowerBI
Experience with the development of mathematical models
Some knowledge of statistics is preferred, but not essential

What we offer:

Competitive base salary and compensation package
Annual stock grant
Employee stock purchase plan
401(k)
Access to free, year-round money coaches
Medical, dental and vision insurance
Flexible spending account
Paid time off
Up to 12 paid holidays
Paid parental and family leave
Family building benefits
Back-up care
Enhanced family support
Childcare subsidy
Tuition assistance
College coaching
Short- and long-term disability
Voluntary AD&D coverage
Voluntary accident coverage
Voluntary life insurance
Voluntary disability insurance
Voluntary long-term care insurance
Mobile service & home internet discounts
Pet insurance
Access to commuter and transit programs

Additional Information:

Job Posted:
April 25, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Business Analysis Manager, Demand Planning Contact Insights