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Business Analysis Manager - Care Demand Planning Insights and Automation

United States, Bellevue Employment contract 77900.00 - 140500.00 USD / Year · Job Posted July 04, 2026
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Job Description

The Customer Care Demand Planning team is looking for an energetic, self-directed, and detail-oriented candidate for the position of Business Analysis Manager. This individual contributor analyzes customer interactions with T-Mobile customer support systems and tools, including IVR, bots, and other automated methods. This person will provide key insights to leaders on system performance, evaluate impacts from newly-added functionality, identify opportunities to better serve our customers while meeting business goals, and develop reporting for use by our partners. This role is highly visible and requires robust partnership and collaboration across multiple teams. The ideal candidate is highly analytical, able to use data to derive conclusions and clear recommendations, and comfortable working with large and detailed data sets. To be successful in this position, the candidate must be able to communicate complex issues in simple terms, be comfortable with ambiguity, and possess the ability to work independently while producing a quality work product under tight timelines.

Job Responsibility

  • Interact with various teams across the T-Mobile to provide insights, analysis and recommendations that deliver data-driven, optimized experiences
  • Serve as a key point of contact in providing data and reporting solutions to drive enterprise results, including reports, dashboards, visuals, and self-service environments
  • Define product feature and campaign success metrics and benchmarks
  • Work with large, complex data sets to extract and summarize information using SQL, working in platforms such as Snowflake, Azure, and Databricks
  • Utilize analytical and modeling capability to enhance decision making across a range of options and present findings and recommendations for prioritization of resources to all levels of the organization
  • Construct executive-level presentations and present complex analytical findings in clear, concise and decision-impacting manner

Requirements

  • 4-7 years Analytics experience solving analytical problems using quantitative approaches
  • Reporting & analyzing performance & data visualization (Tableau, Power BI, etc.)
  • Advanced analytics, which includes SQL analysis of complex datasets, competitive analysis, quantitative analysis & research
  • Experience with Python, R, Go or similar statistics or data science language preferred
  • Telecommunications (Preferred)
  • Communication
  • Problem Solving
  • Data Analysis
  • Financial Modeling
  • At least 18 years of age
  • Legally authorized to work in the United States

Nice to have

Telecommunications

What we offer

  • competitive base salary
  • annual stock grant
  • employee stock purchase plan
  • 401(k)
  • free year-round money coaches
  • medical, dental and vision insurance
  • flexible spending account
  • paid time off
  • up to 12 paid holidays
  • paid parental and family leave
  • family building benefits
  • back-up care
  • enhanced family support
  • childcare subsidy
  • tuition assistance
  • college coaching
  • short- and long-term disability
  • voluntary AD&D coverage
  • voluntary accident coverage
  • voluntary life insurance
  • voluntary disability insurance
  • voluntary long-term care insurance
  • mobile service & home internet discounts
  • pet insurance
  • access to commuter and transit programs

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