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T-Mobile Logo T-Mobile · IT - Administration

Business Analysis Manager - Care Demand Planning Insights and Automation

United States, Bellevue 77900.00 - 140500.00 USD / Year · Job Posted February 17, 2026
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Job Description

The Customer Care Demand Planning team is looking for an energetic, self-directed, and detail-oriented candidate for the position of Business Analysis Manager. This individual contributor analyzes customer interactions with T-Mobile customer support systems and tools, including IVR, bots, and other automated methods. This person will provide key insights to leaders on system performance, evaluate impacts from newly-added functionality, identify opportunities to better serve our customers while meeting business goals, and develop reporting for use by our partners.

Job Responsibility

  • Interact with various teams across the T-Mobile to provide insights, analysis and recommendations that deliver data-driven, optimized experiences
  • Serve as a key point of contact in providing data and reporting solutions to drive enterprise results, including reports, dashboards, visuals, and self-service environments
  • Define product feature and campaign success metrics and benchmarks
  • Work with large, complex data sets to extract and summarize information using SQL, working in platforms such as Snowflake, Azure, and Databricks
  • Use analytical and modeling capability to enhance decision making across a range of options and present findings and recommendations for prioritization of resources to all levels of the organization
  • Construct executive-level presentations and present complex analytical findings in clear, concise and decision-impacting manner

Requirements

  • Bachelor's Degree Data analysis, data science, decision science, similar quantitative fields or equivalent practical experience
  • 4-7 years Analytics experience solving analytical problems using quantitative approaches
  • Reporting & analyzing performance & data visualization (Tableau, Power BI, etc.)
  • Advanced analytics, which includes SQL analysis of complex datasets, competitive analysis, quantitative analysis & research
  • Experience with Python, R, Go or similar statistics or data science language
  • Ability to manage relationships, influence and communicate complicated analysis, logic, and solutions in a clear and concise manner at the executive level
  • Problem Solving
  • Exceptional at using wide ranging datasets to deliver broad analysis and insights
  • Financial Modeling
  • At least 18 years of age
  • Legally authorized to work in the United States

Nice to have

Telecommunications

What we offer

  • Competitive base salary and compensation package
  • Annual stock grant
  • Employee stock purchase plan
  • 401(k)
  • Access to free, year-round money coaches
  • Medical, dental and vision insurance
  • Flexible spending account
  • Paid time off
  • Up to 12 paid holidays
  • Paid parental and family leave
  • Family building benefits
  • Back-up care
  • Enhanced family support
  • Childcare subsidy
  • Tuition assistance
  • College coaching
  • Short- and long-term disability
  • Voluntary AD&D coverage
  • Voluntary accident coverage
  • Voluntary life insurance
  • Voluntary disability insurance
  • Voluntary long-term care insurance
  • Mobile service & home internet discounts
  • Pet insurance
  • Access to commuter and transit programs
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