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The Business Analysis Group Manager is a senior management-level position responsible for liaising between business users and technologists to exchange information in a concise, logical and understandable way in coordination with the Technology team. The overall objective of this role is to contribute to continuous iterative exploration and investigation of business performance and other measures to gain insight and drive business planning.
Job Responsibility:
Manage multiple teams of business analysts supporting multiple systems or over a business analysis functional area (depending on size of business) with responsibilities including work allocation, budget and planning, performance evaluation, compensation, staffing and other duties as assigned
Provide technical leadership and expertise to ensure the efficient design, development and implementation and to ensure essential procedures are followed
Develop strategy and guidelines for appropriate staffing requirements, exercising control over resources, budget management and planning and contributing to defining standards
Resolve issues that have impact beyond own area and apply in-depth understanding of business analysis concepts and procedures and basic knowledge of other areas
Work as a team to achieve objectives and influence and negotiate with senior leaders across functions, communicating with external parties as needed
Provide evaluative judgment based on analysis of information in complicated, unique and dynamic situations, drawing on diverse range of internal and external sources
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards
Strategic Program Leadership: Define program scope, objectives, and deliverables in alignment with enterprise strategy and business priorities, particularly within areas such as Risk Management (e.g., IRRBB, NTMR), data capabilities, and AI/automation initiatives
Develop and maintain comprehensive program roadmaps, ensuring clear articulation of milestones, dependencies, and resource requirements
Translate high-level strategic goals into actionable program plans, managing their execution from initiation to closure
Stakeholder Management & Communication: Serve as the primary point of contact for executive sponsors, senior leadership, and key stakeholders across various business units and functions
Establish and maintain robust communication channels, providing transparent, timely, and concise updates on program status, risks, and benefits
Synthesize various data points to facilitate effective executive-level decks and materials for presentation to stakeholders
Execution & Delivery Excellence: Oversee multiple, interconnected projects within the program, ensuring adherence to project management best practices, quality standards, and methodologies (Agile, Waterfall, Hybrid)
Drive program management for deliverables aligned to emerging technologies such as AI adoption and advanced analytical platforms such as QRM
Champion program management for projects aligned to process optimization and automation initiatives to enhance speed, efficiency, and reliability of functional processes
Financial & Resource Management: Manage multi-million dollar program budgets, ensuring effective allocation, tracking, and forecasting of financial resources
Oversee resource planning and allocation across projects, optimizing team composition and utilization
Identify and secure necessary funding and resources for successful program delivery
Risk & Issue Management: Proactively identify, assess, and mitigate program risks and issues, developing contingency plans and escalating critical items to senior leadership when appropriate
Ensure compliance with all internal policies, regulatory requirements, and external standards
Team Leadership & Development: Lead, mentor, and develop a team of project managers and analysts, fostering a high-performance culture focused on results, collaboration, and continuous improvement
Promote a culture of accountability, innovation, and problem-solving within the program team
Measurement & Reporting: Define and track key performance indicators (KPIs) and success metrics for the program, reporting on progress, benefits realization, and lessons learned
Prepare executive-level dashboards and reports for various governance bodies
Requirements:
10-15+ years of relevant experience
Demonstrated leadership
Consistently demonstrate clear and concise written and verbal communication
Proven interpersonal skills with ability to partner and influence across organizational lines
Proven ability of using complex analytical, interpretive and problem-solving techniques
Bachelor's degree required
Master's degree (MBA or relevant technical field) strongly preferred
Highly proficient in Excel with strong analytical skills to interrogate data sets, identify patterns and highlight trends
Strong financial background is required including knowledge of CCAR, interest rate risk an RWA
Experience in creating clear, professional presentation materials is highly desirable
15+ years of progressive experience in program management, with at least 5-7 years managing large-scale, complex programs within a global financial services environment
Proven track record of successfully delivering strategic initiatives involving significant technological transformation
Demonstrated experience in managing programs related to Risk Management (e.g., IRRBB, NTMR), Regulatory Reporting, or Financial Planning & Analysis (FP&A)
Strong understanding of agile methodologies, project lifecycle management, and governance frameworks
Exceptional leadership, influencing, and negotiation skills with the ability to effectively engage and manage diverse senior stakeholders
Superior written and verbal communication skills, capable of distilling complex information into clear, concise executive-level summaries
Strong analytical and problem-solving abilities, with a keen eye for detail and strategic thinking
Expertise in financial management, budgeting, and resource allocation for large program
What we offer:
medical, dental & vision coverage
401(k)
life, accident, and disability insurance
wellness programs
paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays
discretionary and formulaic incentive and retention awards
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