Job Description
Key Responsibilities:Stakeholder Engagement:Collaborate with Account Leaders and Delivery Managers to understand operational challenges and improvement opportunities.Problem Analysis & Solution Design:Analyze current processes, identify inefficiencies, and propose automation or optimization solutions using internal platforms (e.g., Power Platform, M365 Copilot, etc.).Business Case Development:Create compelling business cases with ROI analysis, cost-benefit evaluation, and risk assessment to support project initiation and funding.Project Initiation & Governance:Drive the approval process with internal governance teams, ensuring alignment with compliance, audit, and transformation goals.Tool & Platform Enablement:Leverage internal tools and digital assets to design and implement scalable solutions that enhance delivery and operational performance.Performance Tracking & Reporting:Define KPIs, track project outcomes, and report progress to leadership and stakeholders.Key Skills & Qualifications:Proven experience in business analysis, process improvement, or digital transformation within a BPS or shared services environment.Strong understanding of operational metrics, efficiency levers, and cost optimization strategies.Ability to translate business pain points into technical or process solutions.Experience with Microsoft Power Platform, M365 Copilot, or similar internal automation tools.Excellent skills in stakeholder management, communication, and influencing across cross-functional teams.Proficiency in creating business cases, financial models, and project charters.Familiarity with compliance, audit trail, and governance frameworks.Bachelor's degree in Business, Operations, or related field; MBA or equivalent is a plus.Preferred Attributes:Experience working in a global delivery model.Exposure to Life and Annuity Insurance or similar domains is a plus.Certification in Lean Six Sigma, CBAP, or Agile methodologies is desirable.
