Business Administrator Job at ReadyTech Group (Parramatta)

Job Responsibility

Provide accurate organised and efficient administrative support
Maintaining high levels of customer service whilst answering, screening and forwarding incoming phone calls
Effectively handling queries and complaints via phone, email and general correspondence
Create and maintain process documents relative to the reception and admin function
Maintaining customer records on internal systems
Managing office services and supplies such as cleaners, stationery, equipment and furniture
Deliver admin support to ensure the effective operation of the ReadyPay Business Unit
Respond efficiently to customer enquiries and calls, in a timely and professional manner including redirecting calls to the relevant owner area or taking clear concise messages
Highlight trends or issues identified with customers either by phone or salesforce to management
Prepare reports as required by Management
Manage Mail and Courier services
Bank files processing and reconciliation correctly and timely each day
Create and update process documents related to Reception and Admin Support that are clear concise and readily available to the wider business team if required
Meet SLA’s as defined by your Leader
Build and manage superior relationships with clients and have a proactive approach to delighting our customers
Assist with Ad-hoc data entry or tasks as required including end of financial year and client exit processed
Participating in the running of the office including the maintenance of the kitchen, purchasing office supplies, catering, and organinising activities which contribute building the culture of WFS
Identify and contribute to continuous process improvement strategies, including the maintenance of procedure documents, checklists and other support documents
Actively take ownership of your own Learning and Development plan, attend and participate in internal training
Utilise the learnings to ensure you are competent in the core skills as defined by your leader
Manage the unassigned queues in Salesforce ensuring cases are identified, classified and assigned correctly and within SLA
Share knowledge and collaborate with other Teams / Team Members to promote best practice and consistency both internally and for our customers
Other duties or projects as required
Adhering to Company Assurance program ISO27001
Demonstrate and model the Readytech values

Requirements

Outstanding phone manner and communication skills
Exceptional Customer Service and people skills
Attention to detail
Strong Interpersonal skills
Be a team player, yet have the ability to work autonomously
Strong time management prioritisation skill
Ability to effectively multitask
Be a critical thinker
Be organised with
Proven ability to work in a fast paced environment
Salesforce
Microsoft Office Programs
Reception procedures and processes
Demonstrated experience in Office Administration/Reception
Proficient Knowledge in managing multiple phone lines
Experience with a CRM
Using Microsoft Office Suite

What we offer

A day off for your birthday
Additional 4 days of leave each year
ReadyTecher Awards each quarter with the chance to win flights and accommodation to Hamilton Island
Hybrid work, with in-house baristas in Sydney
Access to Sonder- a technology-driven platform supported by safety, medical and mental health experts - available 24/7
Company top-up of Government parental leave
Additional paid leave for miscarriage, endometriosis and menopause
Volunteer leave
And plenty of ReadyTech merch drops along the way

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