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As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive.
Job Responsibility:
Implements the day-to-day administrative and operational activities within Student Life Operations and Student Centers & Services
Manages, leads, and guides key business initiatives utilizing organization's standard project management methodology
Leads multidisciplinary project teams and coordinates activities to ensure project objectives are met
Builds and maintains internal departmental relationships
Leads and facilitates the compilation of data related to the department’s annual report
Develops and maintains policies and procedures for the University Student Life student employment program
Coordinates departmental attendance at university tabling opportunities
Serve as the primary point of contact for Student Life Operations
Responsible for all human resource processes for professional staff members, TAR employees, and over 100 student employees
Interprets and disseminates University policies and communications
Primary point of contact for both HR and the Student Employment Office
Negotiates contracts with suppliers for services and office supplies
Creates, audits, and maintains technology and equipment for Student Life Operations
Oversees all aspects of the Campus Information Center (CIC) and Welcome Desk
Builds necessary relationships with a variety of campus stakeholders
Develops and implements operational processes, procedures, and manuals/guides for the CIC staff
Develop and manage budgets associated with each service area
Manage various services and the spaces they operate in
Manages the two Student Activity Vans
Provides oversight of the online customer service chat bot
Enforces Student Centers & Services policies
Educate student organization advisors on policies and services
Compiles reports, evaluates data, and makes recommendations to department leadership
Supervise, hire, train, and evaluates student staff who are employed at the Campus Information Center
Develop assessment tools and learning outcomes for student employees
Requirements:
Bachelor’s degree and 3 years of experience in a business operation or administrative role required
or equivalent combination of education and experience required
Ability to gather and organize information and achieve logical conclusions in a timely manner
Excellent written and verbal communication skills
Works effectively with others to accomplish organizational goals
Adept at learning new technologies to perform data entry, manage calendars, and creating reports
Strong technical skills, including a high level of proficiency in Microsoft Office applications
Strong attention to detail, time-management, and organizational skills
Ability to manage a public/front desk workspaces
Ability to create and manage budgets
Ability to handle confidential situations and materials
Ability to resolve problems independently
Nice to have:
Prior supervisory experience
Experience with project management tools and database systems