Business Administrator Apprentice Job at techUK

Job Description

We are looking for a proactive, highly organised, and self-motivated individual to join Techskills as a Business Administrator Apprentice, working towards the Level 3 Business Administrator apprenticeship standard (ST0070). This is an excellent opportunity for someone looking to build a strong foundation in professional administration while developing the skills and behaviours needed to progress into project management and senior support roles. You will play a vital role in supporting the delivery and administration of our accreditation and partnership services. This role is central to ensuring a high-quality experience for our clients while maintaining accurate, compliant, and well-managed data and systems across our business. This will involve helping to manage our growing portfolio of employer-led accreditation panels, learning providers, and projects while gaining structured knowledge across IT, communications, stakeholder management, and business operations. You will report Directly into the Client Operations Director, but will work closely with the entire team. You will have real scope to make an impact from day one.

Job Responsibility

Produce accurate records and documents including emails, correspondence, reports, and action logs
Maintain and update the CRM system and internal files, handling confidential information in compliance with GDPR and organisational procedures
Draft and review correspondence, prepare briefing materials, and support the production of accreditation panel documentation
Process and track administrative workflows, including scheduling, invoicing support, and purchase order handling
Identify opportunities to improve processes and implement more efficient ways of working across team activities
Act as a key point of contact for education and training providers throughout the accreditation process, delivering a responsive and professional service
Communicate effectively across multiple channels email, telephone, video call, and digital platforms representing Techskills with confidence
Liaise with internal and external stakeholders, including partners and suppliers, building and maintaining positive working relationships
Respond to queries from inside and outside the organisation, escalating appropriately where required
Coordinate and support the scheduling, administration, and logistics of accreditation panels and employer development groups, ensuring all parties are well-prepared and informed
Manage multiple concurrent tasks and deadlines, flagging risks and keeping stakeholders updated on progress
Organise meetings and events, take accurate minutes, and create and follow up on action logs
Support the planning and delivery of events, workshops, and partner meetings, including travel and logistics arrangements
Contribute to continuous improvement of processes and ways of working, making suggestions for how administrative services can be enhanced
Use Microsoft Office Suite and other relevant systems to write communications, create proposals, produce data analysis and maintain accurate records
Maintain and update databases and tracking systems, choosing the most appropriate IT tools for each task
Support the use of online meeting platforms and digital collaboration tools
Produce reports and analyse data using Excel to support decision-making and operational insight
Support internal teams with data collection and digital credentials issuance

Requirements

Strong organisational skills with a proven ability to manage multiple tasks and deadlines simultaneously
Excellent written and verbal communication skills, with a confident and professional manner
High attention to detail and a methodical, thorough approach to work
Proficient with MS Office Suite and comfortable using online meeting platforms
A collaborative team player who is comfortable working independently in a remote environment
Shows initiative, takes ownership of tasks, and demonstrates a proactive attitude
Eligible to undertake a Level 3 apprenticeship (applicants must not already hold a full Level 3 qualification in Business Administration)
Some experience in an administrative, coordination, or customer-facing support role
Familiarity with CRM systems and maintaining accurate data records
Experience supporting events or coordinating meetings with external stakeholders
An interest in the UK skills, apprenticeships, and tech education landscape
Experience of producing clear, concise written materials

Nice to have

Some experience in an administrative, coordination, or customer-facing support role
Familiarity with CRM systems and maintaining accurate data records
Experience supporting events or coordinating meetings with external stakeholders
An interest in the UK skills, apprenticeships, and tech education landscape
Experience of producing clear, concise written materials

What we offer

A fully funded Level 3 Business Administrator apprenticeship (ST0070), delivered alongside your day-to-day role
A meaningful position at the heart of the UK’s tech skills agenda
A supportive, close-knit team with real scope to shape the role and make a genuine impact
Home-based working with occasional UK travel
A structured pathway towards project management and senior responsibilities
Competitive salary and comprehensive benefits via techUK

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Business Administrator Apprentice

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