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Completing a Level 3 Business Administration apprenticeship. Fixed Term Contract for a total of 21 months which includes the end point assessment. Supporting the Housing Regulation licensing team within the Private Sector Housing service, who deliver a responsive and effective services to anyone who approaches the city council needing help regarding their home. This includes the delivery of statutory functions relating to housing standards and licencing of Houses in Multiple Occupation (HMO).
Job Responsibility:
Support the Private Sector Housing teams to manage HMO licensing Service provision
Carry out a range of administrative duties including answering customer enquiries, resolving issues, call taking, uploading information on IT systems, recording and analysing data
Support the Housing Regulations Licensing Team
Be the first point of contact for Landlords, Licence Holders, and Property Agencies
Provide advice, guidance and assistance to customers contacting the service in line with the Housing Act 2004
Requirements:
Excellent customer service skills
Good telephone manner
Ability to work independently
Well organised
Ability to prioritise and manage multiple demands
Excellent communication skills
Ability to ask effective questions to gather accurate information
Ability to deliver the right information to the right people at the right time
Ability to respond professionally to colleagues, service users, third parties and contractor operatives
Organised and methodical with an eye for detail
Ability to work as part of a team
Flexible and able to adapt to the needs of the team
Competent using a variety of IT databases and systems
Positive attitude towards work
Resilient
Embrace change
Actively work with colleagues to improve service
Ability to use information to problem solve
Willing to work outside of standard office hours if required