Business Accountability Specialist, Wells Fargo

Wells Fargo

Location:
Philippines, Taguig City

Category:
Banking

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Wells Fargo is seeking a Business Accountability Specialist (Home Mortgage Underwriting). We believe in the power of working together because great ideas can come from anyone. Through collaboration, any employee can have an impact and make a difference for the entire company. Explore opportunities with us for a career in a supportive environment where you can learn and grow.

Job Responsibility:

Participate in research, assessment, and documentation of matters relating to the business’ policy and regulatory adherence, risk mitigation, or control efforts
identify patterns and trends and looks for opportunities for procedural or control improvements within area of focus
Conduct assessments and analysis of basic business or operational outcomes, systems of record, technical assignments, documentation, procedures, or challenges that require research, evaluation, and selection of alternatives
exercise independent judgment to guide completion of medium risk deliverables
Present concise and well-articulated findings and recommendations, including rationale, to facilitate resolution of identified matters
exercise independent judgment while developing expertise in the risk mitigation or control activities of the business
Engage in additional research and studies to enhance regulatory knowledge
Collaborate and consult with colleagues, internal partners, and other business stakeholders to provide feedback, credibly challenge issues, and calibrate, as needed, to ensure alignment, consistency, and accuracy across groups
Participate in cross-organizational or internal operational initiatives and improvement efforts

Requirements:

2+ years of risk management, business controls, quality assurance, business operations, compliance, or process experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
4+ years of overall experience with at least 3+ years of previous experience within US residential mortgage underwriting environment, managing varied workflows
Graduate in commerce/finance/management stream
Experience in operations support, or equivalent demonstrated through one or a combination of the following: work experience, training, education
Strong analytical skills with high attention to detail and accuracy
Excellent verbal, written, and interpersonal communication skills
Strong stakeholder management and stateside partnership skills

Nice to have:

Excellent Spoken and written communication skills
Proactively engage with internal bank stakeholders, third parties, settlement agents via telephone to gather necessary information, documentation, clarify information & resolve underwriting conditions
Ability to conduct clear and customer centric telephone conversations to explain underwriting decisions, documentation requirements and next steps in the mortgage process
Effectively handle both inbound and outbound calls maintaining high levels of responsiveness and timely follow ups
Demonstrate active listening skills to accurately capture information and address concerns
Maintain accurate call logs, documenting key points and outcomes of the telephonic conversations for audit purposes
Collaborate cross functionally with Processing, Closing & Sales teams for seamless communication and customer satisfaction

Additional Information:

Job Posted:
June 23, 2025

Expiration:
July 30, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Business Accountability Specialist