Business Accountability Specialist, Wells Fargo

Wells Fargo

Location:
Philippines, Taguig

Category:
Finance

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Wells Fargo is seeking a Business Accountability Specialist (Home Mortgage Underwriting) to participate in research, assessment, and documentation of matters relating to the business’ policy and regulatory adherence, risk mitigation, or control efforts. The role involves conducting assessments and analysis of basic business or operational outcomes, presenting findings and recommendations, and collaborating with colleagues and stakeholders. The candidate will perform in-depth reviews of mortgage loan files, recommend borrower eligibility, and analyze risks related to loan reviews. The role requires strong analytical and communication skills, as well as experience in mortgage underwriting.

Job Responsibility:

Participate in research, assessment, and documentation of matters relating to the business’ policy and regulatory adherence, risk mitigation, or control efforts
Conduct assessments and analysis of basic business or operational outcomes, systems of record, technical assignments, documentation, procedures, or challenges
Present concise and well-articulated findings and recommendations
Engage in additional research and studies to enhance regulatory knowledge
Collaborate and consult with colleagues, internal partners, and other business stakeholders
Participate in cross-organizational or internal operational initiatives and improvement efforts
Perform in-depth review of mortgage loan file including Credit, Capacity, Capital and Collateral documents
Recommend borrower’s eligibility in accordance with internal policies and procedures, agency guidelines and overlays utilizing Automated Underwriting System (AUS)
Analyze risks and offsets related to performing in-depth, prefund loan reviews
Utilize current knowledge of credit policy guidelines and procedures, use available tools and resources to recommend credit decision
Review stipulations/conditions for compliance and completion of loan file specific to the borrower profile, loan program and product
Provide communication regarding overall process and transaction quality to appropriate parties
Research, review, document, and present findings related to issues, records, policies, and procedures
Collaborate and consult with peers, colleagues, and managers to implement actions in support of risk-mitigation and control initiatives
Proactively engage with internal bank stakeholders, third parties, settlement agents via telephone to gather necessary information, documentation, clarify information & resolve underwriting conditions
Ability to conduct clear and customer centric telephone conversations to explain underwriting decisions, documentation requirements and next steps in the mortgage process
Effectively handle both inbound and outbound calls maintaining high levels of responsiveness and timely follow ups
Demonstrate active listening skills to accurately capture information and address concerns
Maintain accurate call logs, documenting key points and outcomes of the telephonic conversations for audit purposes
Collaborate cross functionally with Processing, Closing & Sales teams for seamless communication and customer satisfaction

Requirements:

2+ years of risk management, business controls, quality assurance, business operations, compliance, or process experience
Strong analytical skills with high attention to detail and accuracy
Excellent verbal, written, and interpersonal communication skills
Strong stakeholder management and stateside partnership skills
Experience in operations support
2+ years of overall experience with at least 2+ years of previous experience within US residential mortgage underwriting environment, managing varied workflows
Graduate in commerce/finance/management stream

Additional Information:

Job Posted:
June 23, 2025

Expiration:
August 30, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Business Accountability Specialist

Wells Fargo

Location:Philippines, Taguig

Category:Finance

Contract Type:Not provided