Business Accountability Associate, Wells Fargo

Wells Fargo

Location:
Philippines, Taguig City

Category:
Banking

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Wells Fargo is seeking a Business Accountability Associate (Home Loan Underwriting). We believe in the power of working together because great ideas can come from anyone. Through collaboration, any employee can have an impact and make a difference for the entire company. Explore opportunities with us for a career in a supportive environment where you can learn and grow.

Job Responsibility:

Participate in and provide support for low-complexity matters pertaining to the business’ policy and regulatory adherence, risk mitigation, or control efforts
Research, review, document, and present findings related to issues, records, policies, and procedures for which answers can be quickly obtained
Receive direction from supervisors and exercise judgment within defined parameters while developing understanding of function, policies, procedures, records, and other business information
Collaborate and consult with peers, colleagues, and managers to implement actions in support of risk-mitigation and control initiatives
Perform in-depth review of mortgage loan file including Credit, Capacity, Capital and Collateral documents
Detailed review of Credit related documents such as Credit Report from Experian/Transunion/Equifax, Credit Supplements, Mortgage Statement, and Letter of Explanation etc.
Detailed review of Capacity related documents such as Paystub, W2, VOE, Award letters and Bank Statements etc.
Detailed review of Capital related documents such as Bank Statements, Gift letter, Stocks and Bonds etc.
Detailed review of Collateral related documents such as Property Appraisal Report, Flood Report, and Purchase Agreement etc.
Recommend borrower’s eligibility in accordance with internal policies and procedures, agency guidelines and overlays utilizing Automated Underwriting System (AUS)
Ability to identify potential red flags relating to customer information, income, assets, property, all parties to the transaction, etc.
Analyze risks and offsets related to performing in-depth, prefund loan reviews. Present recommendations for resolving various issues related to reviews and loan files
The candidate must be willing to work within US hours
Utilize current knowledge of credit policy guidelines and procedures, use available tools and resources to recommend credit decision
Ability to clearly document the loan rationale findings in loan notes
Review stipulations/conditions for compliance and completion of loan file specific to the borrower profile, loan program and product
Receive direction from more experienced managers and exercise judgment on relevant reviews within rules and regulations while developing an understanding of internal company requirements
Provide communication regarding overall process and transaction quality to appropriate parties
Research, review, document, and present findings related to issues, records, policies, and procedures for which answers can be quickly obtained
Receive direction from supervisors and exercise judgment within defined parameters while developing understanding of function, policies, procedures, records, and other business information
Collaborate and consult with peers, colleagues, and managers to implement actions in support of risk-mitigation and control initiatives
Excellent Spoken and written communication skills
Proactively engage with internal bank stakeholders, third parties, settlement agents via telephone to gather necessary information, documentation, clarify information & resolve underwriting conditions
Ability to conduct clear and customer centric telephone conversations to explain underwriting decisions, documentation requirements and next steps in the mortgage process
Effectively handle both inbound and outbound calls maintaining high levels of responsiveness and timely follow ups
Demonstrate active listening skills to accurately capture information and address concerns
Maintain accurate call logs, documenting key points and outcomes of the telephonic conversations for audit purposes
Collaborate cross functionally with Processing, Closing & Sales teams for seamless communication and customer satisfaction

Requirements:

6+ months of risk management, business controls, quality assurance, business operations, compliance, or process experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
3 to 6 years of US residential mortgage processing and underwriting experience with experience in income calculation, credit and assets review
Working knowledge on Agency / Conventional loan Underwriting for primary residence (Purchase and Refinance)
Graduate in commerce/finance/management stream
Basic Microsoft Office skills
Excellent verbal, written, and interpersonal communication skills
Strong analytical skills with high attention to detail and accuracy
Ability to take initiative and drive for results with minimal supervision
Ability to prioritize work, meet deadlines, achieve goals, and work under pressure in a dynamic and complex fast paced environment

Nice to have:

3 to 6 years of US residential mortgage processing and underwriting experience with experience in income calculation, credit and assets review
Working knowledge on Agency / Conventional loan Underwriting for primary residence (Purchase and Refinance)
Graduate in commerce/finance/management stream
Basic Microsoft Office skills
Excellent verbal, written, and interpersonal communication skills
Strong analytical skills with high attention to detail and accuracy
Ability to take initiative and drive for results with minimal supervision
Ability to prioritize work, meet deadlines, achieve goals, and work under pressure in a dynamic and complex fast paced environment

Additional Information:

Job Posted:
June 23, 2025

Expiration:
July 30, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Business Accountability Associate