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We are looking for a Business Account Specialist II to support electric service requests and deliver a high standard of customer service for clients in Providence, Rhode Island. This Long-term Contract position focuses on coordinating service-related activities, preparing cost and design documentation, and helping move projects through the fulfillment process efficiently. The ideal candidate is comfortable working in a hybrid environment, communicates effectively across teams, and uses Outlook and Excel confidently to manage details, reporting, and follow-up.
Job Responsibility
Serve as the main contact for external customers seeking electric service, guiding requests from initiation through completion and addressing issues that arise along the way
Review and process billing-related documentation, including cost-in-advance items, in accordance with applicable tariffs, policies, and service requirements
Prepare straightforward electric service designs and cost estimates so construction planning and related dependencies can proceed without delay
Create and manage service contracts or agreements to support the completion of electric service construction work for customers
Partner with internal departments and stakeholders to coordinate activities, remove obstacles, and support timely service fulfillment
Handle more involved residential, commercial, or industrial service requests while ensuring accuracy, responsiveness, and compliance with established procedures
Strengthen collaboration with business units by sharing effective practices, supporting operational decisions, and contributing to consistent customer support standards
Examine customer concerns and service activity data to identify patterns, support reporting needs, and recommend process improvements
Provide team support through cross-training, participation in cross-functional meetings, and assistance with continuous improvement initiatives as needed
Requirements
Experience working directly with customers and resolving service-related questions or concerns in a detail-oriented and accountable manner
Proficiency with Microsoft Outlook and Microsoft Excel, along with strong general computer and data entry skills
Familiarity with electric or gas utility operations, policies, and customer support practices, particularly in residential or commercial settings
Ability to interpret procedures, apply regulatory and company policy requirements, and maintain accuracy in transactional work
Strong organizational skills with the ability to manage multiple requests, track details, and meet service expectations in a hybrid work setting
Demonstrated ability to collaborate with stakeholders, support reporting or analysis, and contribute to process improvement efforts