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Business Account Specialist II

United States, Providence · Job Posted June 16, 2026
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Job Description

We are looking for a Business Account Specialist II to support electric service requests and deliver a high standard of customer service for clients in Providence, Rhode Island. This Long-term Contract position focuses on coordinating service-related activities, preparing cost and design documentation, and helping move projects through the fulfillment process efficiently. The ideal candidate is comfortable working in a hybrid environment, communicates effectively across teams, and uses Outlook and Excel confidently to manage details, reporting, and follow-up.

Job Responsibility

  • Serve as the main contact for external customers seeking electric service, guiding requests from initiation through completion and addressing issues that arise along the way
  • Review and process billing-related documentation, including cost-in-advance items, in accordance with applicable tariffs, policies, and service requirements
  • Prepare straightforward electric service designs and cost estimates so construction planning and related dependencies can proceed without delay
  • Create and manage service contracts or agreements to support the completion of electric service construction work for customers
  • Partner with internal departments and stakeholders to coordinate activities, remove obstacles, and support timely service fulfillment
  • Handle more involved residential, commercial, or industrial service requests while ensuring accuracy, responsiveness, and compliance with established procedures
  • Strengthen collaboration with business units by sharing effective practices, supporting operational decisions, and contributing to consistent customer support standards
  • Examine customer concerns and service activity data to identify patterns, support reporting needs, and recommend process improvements
  • Provide team support through cross-training, participation in cross-functional meetings, and assistance with continuous improvement initiatives as needed

Requirements

  • Experience working directly with customers and resolving service-related questions or concerns in a detail-oriented and accountable manner
  • Proficiency with Microsoft Outlook and Microsoft Excel, along with strong general computer and data entry skills
  • Familiarity with electric or gas utility operations, policies, and customer support practices, particularly in residential or commercial settings
  • Ability to interpret procedures, apply regulatory and company policy requirements, and maintain accuracy in transactional work
  • Strong organizational skills with the ability to manage multiple requests, track details, and meet service expectations in a hybrid work setting
  • Demonstrated ability to collaborate with stakeholders, support reporting or analysis, and contribute to process improvement efforts

What we offer

  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan

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