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Australia Post Logo Australia Post · Sales

Business Account Manager

Australia, Richmond Employment contract · Job Posted June 29, 2026
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Job Description

The position manages Small & Medium Business relationships (up to $750,000) within a defined geographic territory. This role will drive sustainable revenue and profit growth within that customer portfolio, establishing local business relationships and leading the Post StarTrack brand with local businesses. We have a hybrid work environment with the team coming into the Burnley office twice a week and out onsite at facilities once a week. This role contributes to the wider Sales team, which is focussed on driving top line growth, having deeper and more complete understanding of our customers and provide them with the solutions, products, services and the right sales outcomes to meet their needs. This person is responsible for a portfolio with 140 parcel customers which are typically Ecommerce or b2b customers. You are looking after the end-to-end relationship management.

Job Responsibility

  • Manage Small & Medium Business relationships (up to $750,000) within a defined geographic territory
  • Drive sustainable revenue and profit growth within customer portfolio
  • Establish local business relationships and lead the Post StarTrack brand with local businesses
  • Help build a robust team pipeline of opportunities for the assigned territory
  • Assist in revenue growth through revenue protection, yield management and profitability improvement initiatives
  • Establish customer-centric approach around issues and negotiation of Sales agreements
  • Assist in renegotiation, renew and development of customer contracts within the territory
  • Accountability for meeting pricing requirements and to negotiate portfolio profit margins
  • Responsible to the Inside Sales Manager, Inside Sales for delivery of profit, revenue and volume targets within the territory
  • Manage portfolio size and retention of around $8-$9 million
  • Hit growth target through portfolio management, retention and acquisition of new business

Requirements

  • Planned and executed annual portfolio growth for small business clients
  • Built a network of relationships with decision makers in small businesses clients
  • Established highly effective internal relationships with key internal stakeholders
  • Developed annual client opportunity pipelines leading to high % conversion rates
  • Role modelled self-discipline and achievement drive
  • Built the reputation of a portfolio of brands in small business clients
  • Understanding of commercial, legal and contractual obligations & practices within the region

Nice to have

Accredited sales training or qualification

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