Business Account Manager Job at Finsbury Food Group

Job Description

We have a new opportunity for a Business Account Manager to join our Commercial team within Finsbury Food Group. Finsbury Food Group is one of the UK’s leading speciality bakery manufacturers. We continually raise quality, innovation, and operational standards while building long-term, trusted relationships across retail, foodservice, and brand partnerships. Our portfolio spans a wide range of bakery categories—from market-leading retailer own-brand products to beloved licensed and branded ranges—produced across our nationwide network of bakeries. This is an exciting time to join us. With a highly ambitious commercial agenda, growing customer partnerships, and major development projects underway, you’ll play a pivotal role in shaping long-term success for both Finsbury and our retail partners.

Job Responsibility

Create long-term, strategic customer relationships and deliver commercial growth across both retailer own-brand and Finsbury’s branded portfolio
Act as the primary day-to-day contact for one of the UK’s top grocery customers
Develop and execute business plans, lead commercial negotiations, manage full P&L ownership, and ensure the successful delivery of product development projects from concept to launch
Work collaboratively with a wide network of internal stakeholders—including NPD, Marketing, Commercial Finance, and bakery site teams—to deliver best-in-class solutions
Take full ownership of the commercial performance and day-to-day relationship with one of the UK’s top grocery retailers
Be the key point of contact, building strong relationships, understanding customer priorities, and ensuring our plans, proposals, and product developments align with their long-term strategy
Lead the full commercial planning process—managing the P&L, forecasting, negotiating pricing and promotions, and tracking ongoing performance
Oversee a range of product development projects, working closely with NPD, Technical, Marketing, Finance, and site teams to ensure launches land on time and meet both commercial and customer expectations
Identify and drive growth opportunities, whether through expanding existing ranges, introducing new formats, or improving promotional and forecast accuracy
Act as the escalation point, resolving issues quickly and maintaining excellent service

Requirements

Proven experience in Account Management or Commercial roles—ideally with exposure to major UK grocery retailers
Strong track record of building customer relationships and delivering commercial growth
Experience managing projects, development pipelines, or cross-functional initiatives
Ideally retail own-brand experience, with understanding of development processes and commercial evaluation
Excellent communicator, influencer, and presenter with confidence engaging senior stakeholders
Skilled in forecasting, planning, negotiation, and commercial analysis
Competent in MS Office (particularly Excel) and familiar with commercial systems/tools
Highly organised and capable of managing multiple projects simultaneously
Positive attitude, resilient mindset, and a willingness to take on new challenges

What we offer

Enhanced Maternity & Paternity Leave
Enhanced Pension Scheme
Death in Service Benefit
Free Employee Assistance Programme (open to colleagues and their families)
Retail discounts accessible via our Benefits Hub platform
Refer a Friend Scheme (up to £300 per referral – T&C’s dependent)
Employee Recognition Awards
Extensive Learning & Development opportunities (including opportunities for sponsored professional memberships and our own in-house development course)

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Business Account Manager

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