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Business Account Manager

Australia, Strawberry Hills Employment contract · Job Posted June 29, 2026
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Job Description

Help us deliver like never before. Australia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. We’re delivering for the environment, for our communities, for our customers and for our people. We’re moving forward and we want you to come along for the ride.

Job Responsibility

  • Establish and manage customer relationships with a portfolio of Small Business Customers
  • Drive sustainable revenue and profit growth within the portfolio
  • Lead the Australia Post Group brands with our customers to meet and exceed agreed sales targets
  • Undertake telephone-based sales activities to identify, qualify and close opportunities for new business
  • Protect and grow existing revenue and orders through organic growth and renewal of contracts
  • End-to-end ownership of customer accounts including relationships, financials and delivery of contracted services
  • Drive a strategic approach to account planning
  • Build senior relationships
  • Retain existing revenue by closing contract renewals
  • Drive sustainable growth by extending revenue on current services and identifying cross-sell opportunities
  • Deliver a seamless customer experience by leveraging Australia Post’s subject matter experts.

Requirements

  • Experience selling either B2B or B2C solutions at various levels of organisations including identifying, qualifying and closing sales opportunities.
  • Ability to manage around 160 customers and complete 8 customer calls daily.
  • A high level of resilience and work ethic in order to pursue leads and hit sales targets.
  • Experience negotiating deals with complex solutions, products and service ranges.
  • An ability to work across dual responsibilities with account servicing and account development.
  • The ability to attend regular F2F customer engagements, JBR's, depot visits, ride-alongs and in person collaboration with NSW-based LAMs.

What we offer

  • Excellent sales incentive scheme
  • A chance to grow your career
  • Specific collateral made by marketing and data departments to help engage with clients
  • A leadership team that prizes internal progression and a culture of growth and development.

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