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We are looking for someone who thrives within a fast-paced environment and enjoys a role with a lot of autonomy. We need a conscientious individual who will act as the eyes and ears for the organisation, to maintain our high standards of customer service and the health and wellbeing of all bus station users. Our aim is to deliver a smart, friendly, visible, customer-centric service to all bus operators and bus station users. The Bus Station Supervisor is responsible for making sure that our bus stations are fit for purpose. Working as a frontline ambassador, you will provide real time information on services, conduct health and safety checks and provide a visual presence to maintain customer confidence.
Job Responsibility:
Monitor, record and address any issues of concern with the condition of the facilities, unsafe actions of bus drivers, contractors or customers and identify anything that might undermine the customer experience
Promote health and safety management and establish good traffic management practices, ensuring all bus operators adhere to the Bus Station Users Agreement
Be proactive in identifying changes to improve the interface and service to our customers and advise the Bus Station Manager of any suggestions
Undertake daily health and safety inspections of the site
Proactively identify customer needs, as well as provide customer information upon request
Be proactive with support to the organisation’s promotion and delivery of Swift Services and to deliver first-line response to ensure that ticketing vending systems are fully operational, reporting and resolving issues
Carry out Emergency First Aid and be a First Responder for the application of the Defibrillator equipment at the request of the Emergency Services within the local town Centres
Assist the Bus Station Manager with enquiries and complaints in connection with the operation of bus stations
Ensure information on public transport is up to date and as customers would expect to see it
Requirements:
Ability to work positively with the public and work under pressure
Self-motivated with good attention to detail
High-level of customer service skills and experience in a customer interfacing role
Cultural sensitivity and empathy, with an ability to identify and serve the needs of a range of customers from different backgrounds and experience in helping people with mobility and other impairments, challenges, and requirements
Basic I.T. skills, including Microsoft Word and Outlook
Good standard of numeracy and literacy
What we offer:
Local Government Pension Scheme (one of the most generous pension schemes in the UK)
Shared Cost Additional Voluntary Contribution scheme where you can build an additional pot of money alongside your pension with contributions exempt from Income Tax and National Insurance contributions (NICs)
28 days paid annual leave (with an option to purchase more) + Statutory days
EV car benefit scheme
Healthcare plans
Discounted gym membership, will writing, and mortgage advice
An option to buy a bicycle, including e-bikes and adapted pedal cycles, at a discounted rate
3 days of paid leave each year to volunteer
Interest-free financing through SmartTech to buy the latest technology
Discounted shopping with over 2,000 big-name retailers, and more. You can now also obtain a Costco membership through the WMCA
Boundless unlocks unlimited entry to top-rated UK attractions and loads of extra benefits and discounts
Eye Care Scheme, offering a free eye test and a financial contribution towards your glasses