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Bus Station Supervisor

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West Midlands Combined Authority

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Location:
United Kingdom , Coventry

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Contract Type:
Not provided

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Salary:

31590.00 - 35991.00 GBP / Year

Job Description:

We are looking for someone who thrives within a fast-paced environment and enjoys a role with a lot of autonomy. We need a conscientious individual who will act as the eyes and ears for the organisation, to maintain our high standards of customer service and the health and wellbeing of all bus station users. Our aim is to deliver a smart, friendly, visible, customer-centric service to all bus operators and bus station users. The Bus Station Supervisor is responsible for making sure that our bus stations are fit for purpose. Working as a frontline ambassador, you will provide real time information on services, conduct health and safety checks and provide a visual presence to maintain customer confidence.

Job Responsibility:

  • Monitor, record and address any issues of concern with the condition of the facilities, unsafe actions of bus drivers, contractors or customers and identify anything that might undermine the customer experience
  • Promote health and safety management and establish good traffic management practices, ensuring all bus operators adhere to the Bus Station Users Agreement
  • Be proactive in identifying changes to improve the interface and service to our customers and advise the Bus Station Manager of any suggestions
  • Undertake daily health and safety inspections of the site
  • Proactively identify customer needs, as well as provide customer information upon request
  • Be proactive with support to the organisation’s promotion and delivery of Swift Services and to deliver first-line response to ensure that ticketing vending systems are fully operational, reporting and resolving issues
  • Carry out Emergency First Aid and be a First Responder for the application of the Defibrillator equipment at the request of the Emergency Services within the local town Centres
  • Assist the Bus Station Manager with enquiries and complaints in connection with the operation of bus stations
  • Ensure information on public transport is up to date and as customers would expect to see it

Requirements:

  • Ability to work positively with the public and work under pressure
  • Self-motivated with good attention to detail
  • High-level of customer service skills and experience in a customer interfacing role
  • Cultural sensitivity and empathy, with an ability to identify and serve the needs of a range of customers from different backgrounds and experience in helping people with mobility and other impairments, challenges, and requirements
  • Basic I.T. skills, including Microsoft Word and Outlook
  • Good standard of numeracy and literacy
What we offer:
  • Local Government Pension Scheme (one of the most generous pension schemes in the UK)
  • Shared Cost Additional Voluntary Contribution scheme where you can build an additional pot of money alongside your pension with contributions exempt from Income Tax and National Insurance contributions (NICs)
  • 28 days paid annual leave (with an option to purchase more) + Statutory days
  • EV car benefit scheme
  • Healthcare plans
  • Discounted gym membership, will writing, and mortgage advice
  • An option to buy a bicycle, including e-bikes and adapted pedal cycles, at a discounted rate
  • 3 days of paid leave each year to volunteer
  • Interest-free financing through SmartTech to buy the latest technology
  • Discounted shopping with over 2,000 big-name retailers, and more. You can now also obtain a Costco membership through the WMCA
  • Boundless unlocks unlimited entry to top-rated UK attractions and loads of extra benefits and discounts
  • Eye Care Scheme, offering a free eye test and a financial contribution towards your glasses

Additional Information:

Job Posted:
January 31, 2026

Expiration:
February 08, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:

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