Bureau Services Co-ordinator

• Owning client utility accounts
• Take responsibility for a set of client utility accounts, ensuring their portfolio data is complete, accurate and up to date
• Get to the bottom of billing queries and debt issues, working closely with clients and internal teams to deliver swift, practical solutions
• Staying on top of queries
• Manage all tickets and queries for your clients, keeping on top of deadlines and agreed SLAs
• Work with the Bureau Services Team Leader to prioritise workload so the most important issues are tackled first
• Keep clear, accurate notes on tickets and escalate issues when needed so nothing falls through the cracks
• Reducing risk and adding value
• Spot potential risks such as missing invoices or gaps in portfolio data and take proactive steps to fix them
• Collaborate with other teams to address root causes, helping to reduce future issues and improve the overall service

• Strong organisational and time-management skills, with confidence handling multiple accounts and deadlines
• Excellent communication skills and a natural problem-solving mindset
• A sharp eye for detail and a commitment to getting things right first time
• Good working knowledge of relevant systems (e.g. Optima) and solid Excel skills
• Proactive, customer-focused and keen to deliver a great service
• Someone who takes ownership and sees tasks through to completion
• A collaborative team player who enjoys working with others to get results
• Adaptable and comfortable juggling competing priorities in a fast-paced environment

hybrid role