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360 Resourcing Solutions Logo 360 Resourcing Solutions · Legal

Bulk Litigation Manager

United Kingdom 40000.00 - 45000.00 GBP / Year · Job Posted April 20, 2026
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Job Description

The Bulk Litigation Manager is responsible for the operational management, performance, and delivery of high-volume litigation processes within the Bulk function. The role ensures efficient, compliant, and commercially effective handling of cases, while leading multiple team leaders and maintaining strong alignment with outsourced delivery partners. This position plays a key role in driving performance, quality, and continuous improvement across both in-house and outsourced litigation teams.

Job Responsibility

  • Lead, develop, and support three Team Leaders across Litigation Support and Paralegal functions
  • Foster a high-performance culture focused on accountability, engagement, and development
  • Set clear objectives, KPIs, and performance expectations aligned to departmental goals
  • Conduct regular 1:1s, performance reviews, and succession planning
  • Oversee the end-to-end lifecycle of bulk litigation cases, ensuring SLAs and deadlines are met
  • Monitor volumes, workflows, and resource allocation to maximise efficiency
  • Ensure adherence to legal, regulatory, and client-specific requirements
  • Identify risks, bottlenecks, and process gaps, implementing timely solutions
  • Provide operational oversight of the South Africa-based outsourced team
  • Work closely with the Outsource Manager to ensure alignment on performance, quality, and capacity
  • Establish clear communication channels and reporting structures
  • Monitor output, accuracy, and turnaround times from outsourced functions
  • Drive consistency between in-house and outsourced processes
  • Analyse and report on KPIs, productivity, quality, and financial performance
  • Use data to identify trends, risks, and opportunities for improvement
  • Deliver regular updates to the Head of Bulk on performance and operational issues
  • Continuously review and improve litigation processes to enhance efficiency and scalability
  • Support implementation of new systems, automation, and workflow improvements
  • Contribute to strategic planning for bulk litigation growth and optimisation
  • Work closely with internal stakeholders including Legal, Compliance, Operations, and Finance
  • Act as a key escalation point for complex or high-risk matters
  • Support client reporting and ensure service delivery meets contractual expectations

Requirements

  • Proven experience managing high-volume litigation or legal operations
  • Strong leadership experience managing managers / team leaders
  • Excellent organisational and operational management skills
  • Strong analytical and reporting capability (MI, KPIs, performance tracking)
  • Sound understanding of litigation processes and regulatory requirements

Nice to have

  • Experience within debt recovery / bulk litigation environments
  • Familiarity with legal case management systems
  • Experience driving process improvement or transformation initiatives

What we offer

  • Monday to Friday working with NO weekends and NO bank holidays
  • Working hours – 9am -5pm Monday – Thursday and 9am – 4pm Fridays
  • Monday – Friday schedule (36.5 hours per week)
  • Early finish Fridays
  • Dress Down Fridays
  • 30 days holiday (including Bank Holidays)
  • Employee Assistance Programme
  • Newly refurbished offices
  • Free Mersey Gateway bridge pass
  • Free parking
  • Free tea and coffee facilities
  • Free monthly lunch
  • Career development and progression opportunities
  • Rapidly expanding multi-functional operation
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