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The Buildings Duty Shift Manager (DSM) is responsible for the leadership and operational delivery of all security functions within designated buildings at King's Cross Estate during their shift. The DSM provides direct management of Buildings Security Officers, ensuring high standards of safety, professionalism, operational performance, and customer service are consistently maintained. The DSM acts as the senior operational security representative within buildings during their shift and assumes the role of Incident Control Officer (ICO) for incidents within their area of responsibility.
Job Responsibility:
Ensure effective deployment of Buildings Security Officers across all assigned positions within the buildings, including response functions.
Maintain a visible leadership presence within buildings, providing guidance and direction to officers.
Conduct structured shift briefings, operational updates, and handovers
Lead and coordinate responses to incidents including fire alarms and evacuations, medical emergencies, security breaches, suspicious activity, public safety incidents.
Ensure effective implementation of life safety procedures and emergency protocols.
Providing coaching, guidance, and operational support
Participating in investigations or disciplinary processes where required
Build positive relationships with building management, estate teams, and occupiers
Ensure all officers are fully trained and operate in accordance with Assignment Instructions, Standard Operating Procedures, Risk Assessments, Estate and customer policies.
Requirements:
Excellent communication skills, including executive-level reporting and briefing
SIA – DS/SG
Excellent customer service
Experience supervising security teams within a complex operational environment
Proven ability to lead people, drive performance and maintain professional standards
Ability to engage confidently with senior stakeholders, law enforcement and emergency services.
Calm and confident incident management
High standards of integrity and conduct
Strong situational awareness and risk assessment
A proactive and solution-focused approach
What we offer:
Annual leave entitlement of 5.6 weeks
Lifestyle Benefits – Mortgage and financial advice, vouchers for various shopping outlets and food stores, employee referral scheme.
Learning & Development – we actively encourage progression and offer various eLearning courses, progression, training whilst on site, apprenticeships, and in-house training courses.
Health and Wellbeing – Life assurance scheme, access to mental health support specialists
Access to an Online GP for you and your dependents.
Financial support
Discounts on hundreds of retail sites
Progression opportunities – many of our team go on to senior and site management roles