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This position reports to the Building Operations Coordinator (BOC) and is responsible for managing day-to-day helpdesk requests, reactive moves, and churns while demonstrating high-level security awareness and knowledge of emergency evacuation procedures. You will handle operational expertise including trouble ticket responses, IT equipment setup assistance, and small works covering painting, plumbing, electrical, and carpentry tasks. This role contributes to JLL's business objectives by ensuring efficient building operations, maintaining health and safety compliance, and supporting the facilities team to deliver excellent service that enhances client satisfaction and operational continuity.
Job Responsibility:
Handle helpdesk requests and answer trouble tickets while assisting IT support with new hire equipment setup on desks
Perform small works including painting, locks, handles, door closers, plumbing, electrical, carpentry, deliveries, and collections
Complete general janitorial duties including unblocking toilets, rubbish removal, and replacing defective light bulbs
Manage internal moves and churns while understanding and complying with site health and safety requirements at all times
Wear suitable PPE where required and understand all risks associated with undertaken tasks while carrying out relevant risk assessments
Conduct building fabric audits and support BOC and facilities team while maintaining BMS/system knowledge
Collate monthly utility meter readings and assist security personnel on occasion as needed
Requirements:
Minimum 3 years of experience including good DIY skills with some carpentry skills and basic electrical knowledge
Minimum leaving certificate education with problem-solving and decision-making abilities
Excellent verbal and written communication skills with spreadsheet and word processing proficiency
Customer-focused approach with assertive communication style and cultural awareness and sensitivity
Experience dealing with helpdesk requests and trouble ticket systems
Understanding of health and safety requirements with ability to work safely and carry out risk assessments
Knowledge of PPE requirements and emergency evacuation procedures
Nice to have:
Licensed building technician certification or relevant trade qualifications
Experience with BMS (Building Management Systems) and utility management
Background in facilities management or building operations environments
Knowledge of internal moves and churn processes in corporate settings
Experience with building fabric audits and maintenance procedures
Understanding of IT equipment setup and support processes
Familiarity with security procedures and protocols