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Brook-St Hiredonline Logo Brook-St Hiredonline · Customer Service

Building Support Assistant

United Kingdom, Cardiff 12.90 GBP / Hour · Job Posted December 28, 2025
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Job Description

Our Education client has an opportunity for a Building Services Assistant to join them and provide high-quality front-of-house and building support services across a designated zone of buildings. Working closely with the Building Support Manager and Team Leader, the role ensures a professional, customer-focused service for all internal and external customers, supporting day-to-day operations and events.

Job Responsibility

  • Deliver excellent customer service, handling enquiries professionally and escalating complex issues when required
  • Support the smooth operation of buildings, including opening/closing, room and event set-ups, post and deliveries, and reception cover
  • Manage keys, access cards, and building security procedures, responding to alarms and incidents as directed
  • Report and coordinate maintenance, cleaning, waste management, and housekeeping issues with relevant teams
  • Undertake manual handling tasks such as moving furniture, setting up teaching and event spaces, and managing deliveries
  • Work collaboratively as part of a team, supporting colleagues, training new starters, and contributing to team objectives
  • Provide cross-zonal and out-of-hours support, including evenings, weekends, and off-site events when required

Requirements

  • Experience in a building support or similar operational role
  • IT skills
  • Strong organisational skills with the ability to prioritise workload
  • Excellent customer service, communication, and teamwork skills
  • Ability to follow procedures, use initiative, and resolve routine issues
  • Willingness to undertake further training and work flexibly

What we offer

  • Guaranteed interview for veterans or spouses/partners of military personnel who meet essential criteria
  • Guaranteed interview with a PSR Sourcer for candidates with a disability and/or as a veteran or spouse/partner of military personnel who meet essential criteria
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