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You will be in charge of the entire bouquet of Property Management Services provided at the site. Your role will be to ensure smooth operations at the facility/site by enhancing efficiency using innovation and technology.
Job Responsibility:
Ensure smooth operations at the facility/site by enhancing efficiency using innovation and technology
Ensure manpower at the site is enabled to face challenges by guiding, grooming, developing and supporting them
Formulate suitable budgeting controls and monitor SLA’s & KPI’s for JLL and outsourced agencies
Maintain service level agreements and keep performance indicator scores above excellence
Ensure timely renewal of agreements, submission of invoices and follow-ups for payments
Oversee all vendor quotations and invoices
Ensure proper signoffs for attendance and details for cost sheet submission
Ensure timely submission of client approved cost sheet to JLL office and follow up for invoice
Ensure accuracy of billing information
Manpower planning for the site
Conduct daily site rounds to ensure proper maintenance of all structures/building facilities and services
Ensure proper teamwork for all the facilities
Assist client SPOC in creating the annual budget for site operations and formulating strategies for effective management
Review and ensure data (hard and soft copy)/e-mails/client files are updated
Deal with occupants’ queries in verbal/written form
Ensure robust complaint management process is in place and is followed meticulously
Communicate and circulate information to occupants’ authorities on operational complications
Ensure health and life safety regulations/manuals are adhered on site
Ensure all risk assessment recommendations are implemented and enforced for compliances
Create business continuity plans
Resolve emergency maintenance matters with urgency