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We are seeking a highly motivated and experienced Facilities Manager to oversee a portfolio of commercial properties in central London. This is a critical, hands-on position requiring the successful candidate to be on-site five days a week to ensure exceptional service delivery, maintain rigorous health and safety standards, and manage service charge budgets effectively.
Job Responsibility:
Serve as the principal point of contact for all facilities-related advice and guidance for occupiers and visitors
Implement and deliver the company's customer experience initiatives to ensure a consistently high level of service across all sites
Ensure all reactive maintenance and day-to-day service requirements are addressed in a timely, cost-effective, and professional manner
Regularly liaise with surveyors and asset managers, informing them of occupier matters that may influence valuation or investment strategy, and monitoring tenant compliance with lease covenants
Manage the financial performance of the properties, including preparing detailed service charge budgets and administering non-recoverable budgets
Monitor agreed budgets, conduct quarterly variance reporting, and manage service charge reconciliation in line with agreed accounting practices
Oversee the procurement of all site supplies and services in alignment with the company's internal procurement programme, ensuring the use of accredited contractors and approved purchase order systems
Monitor and review contractor performance against agreed Service Level Agreements (SLAs) and established quality standards
Establish and maintain stringent Health, Safety, and Environmental (HSE) arrangements in accordance with best practice, regulatory requirements, and the company's comprehensive risk management programme
Work to resolve all risks identified in independent risk assessments and actively participate in internal audit processes and site compliance inspections
Be fully familiar with all Heating, Ventilation, Mechanical, and Electrical (M&E) equipment across each building, ensuring maintenance contracts align with O&M manual requirements
Maintain, test, and implement robust disaster planning procedures, including coordinating regular fire evacuation and bomb drills
Ensure proper site regulations are established, and permits to work are issued for all contractor activities. Maintain accurate site records in line with industry best practice
Requirements:
Mandatory experience managing complex, multi-tenanted commercial properties is essential
Possession of an IWFM / BIFM qualification, or similar professional qualification in facilities management
Proven experience in preparing and managing service charge budgets and complex financial reconciliations
Excellent verbal and written communication skills with demonstrated success in managing diverse stakeholders (occupiers, contractors, clients, and internal teams)
Sound understanding of M&E systems, building fabric, and statutory compliance (e.g., water hygiene, asbestos monitoring)
A strong advocate for change and continuous operational business improvement
Candidates must be eligible to live and work in the UK