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We're looking for an experienced and customer-focused Building Manager to lead the operational delivery of Facilities Management services across the impressive Gymshark Campus at Blythe Valley Business Park. Supporting one of the UK's most recognisable and fast-growing brands, you'll be responsible for the day-to-day management of a prestigious three-building corporate campus. This is a highly visible leadership role where you'll oversee statutory compliance, operational excellence, supplier performance, health & safety, financial management and customer satisfaction, ensuring Gymshark's workplace continues to operate safely, efficiently and to the highest possible standard. If you're an experienced Facilities Management professional who enjoys building strong client relationships, leading teams and driving continuous improvement, this is an excellent opportunity to join Pareto and make a real impact on a flagship account.
Job Responsibility
Lead the day-to-day delivery of hard and soft FM services across the Gymshark campus
Ensure full statutory compliance across all buildings, including planned preventative maintenance (PPMs), statutory inspections and remedial works
Maintain compliance with all relevant UK legislation and industry standards
Operate Permit to Work systems and ensure all contractor activities are effectively controlled
Support emergency preparedness, business continuity planning and incident investigations
Manage the performance of hard and soft FM suppliers against agreed KPIs and SLAs
Lead supplier review meetings and drive continuous improvement initiatives
Review contractor RAMS, competency documentation and statutory certifications
Support procurement activities, supplier onboarding and contract renewals
Identify opportunities to improve service quality while delivering value for money
Take ownership of the overall operational performance of the Gymshark campus
Coordinate reactive and planned maintenance activities
Oversee security, cleaning, landscaping, waste management, reception and technical services
Carry out regular site inspections and quality audits
Lead responses to operational incidents and emergency situations
Manage operational budgets and financial performance
Produce monthly forecasts, accruals and financial reports
Monitor expenditure and identify cost-saving opportunities
Support contract retention and continuous business growth
Lead, coach and develop the on-site facilities team
Conduct performance reviews and support individual development plans
Promote a positive health & safety culture through visible leadership
Ensure mandatory training and competency requirements are maintained
Foster a culture of accountability, collaboration and continuous improvement
Act as the primary operational contact for Gymshark
Build strong relationships with client stakeholders, occupiers, suppliers and contractors
Produce and present operational, financial and compliance reports
Deliver an outstanding customer experience through proactive communication and service excellence
Support Gymshark's environmental and sustainability objectives
Monitor building performance and identify opportunities to improve energy efficiency
Promote innovation through technology and smarter FM processes
Drive operational improvements that enhance both service delivery and customer satisfaction
Requirements
Proven experience as a Building Manager, Facilities Manager or Senior Facilities Management professional
Strong knowledge of statutory compliance within commercial buildings
Experience managing both hard and soft FM services
Excellent contractor and supplier management experience
Experience managing KPIs, SLAs and service contracts
Financial management experience, including budgeting, forecasting and P&L responsibility
Excellent stakeholder management and client-facing communication skills
Experience managing compliance audits and governance processes
Strong IT skills, including CAFM systems and Microsoft Office
NEBOSH General Certificate (or equivalent Health & Safety qualification)
IOSH Managing Safely
Full UK Driving Licence
Nice to have
IWFM Level 4 or above (or equivalent Facilities Management qualification)