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Buffets Assistant Manager

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Butlin's

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Location:
United Kingdom , Minehead

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

To support the day-to-day management of a high-volume resort food court in the dining section, ensuring safe, efficient and high-quality service across multiple outlets. The Buffets Assistant Manager helps lead teams, maintain standards, control costs and deliver a positive guest dining experience in line with brand and operational expectations.

Job Responsibility:

  • Support daily operation of the food court and all outlets within it
  • Ensure service areas are fully prepared and staffed for trading periods
  • Monitor service flow and step in to resolve operational issues
  • Maintain high standards of cleanliness, presentation and food safety
  • Support peak service periods and high guest volumes
  • Assist with queue management and guest flow to enhance experience
  • Coordinate with kitchen and outlet teams to ensure smooth service
  • Supervise and support supervisors and team members on shift
  • Lead shift briefings and ensure clear communication
  • Support rota planning aligned to demand and budget
  • Coach team members to deliver excellent service and efficiency
  • Support recruitment, onboarding and training
  • Address day-to-day people issues and escalate where appropriate
  • Promote a positive, inclusive and safety-first culture
  • Ensure a welcoming and efficient service for all guests
  • Handle guest queries and complaints professionally
  • Support improvements based on guest feedback
  • Maintain accessible and family-friendly service standards
  • Be visible and proactive on the floor during service
  • Support labour cost control and efficient staffing
  • Assist with stock ordering, control and rotation
  • Monitor waste and support cost-saving initiatives
  • Ensure accurate cash handling and compliance
  • Support delivery of promotions and upselling opportunities
  • Ensure compliance with food safety and hygiene standards
  • Support allergen and dietary requirement processes
  • Ensure safe systems of work are followed
  • Support audits and inspections
  • Maintain accurate records and checks
  • Ensure all team members hold required training and certifications
  • Work closely with other F&B venues, kitchens and operations teams
  • Support resort-wide events and peak periods
  • Liaise with cleaning, maintenance and supply teams
  • Deputise for the Food Court Manager when required

Requirements:

  • Experience in a high-volume food service environment
  • Supervisory or team leadership experience
  • Strong organisational and communication skills
  • Understanding of food safety and hygiene standards
  • Ability to work in a fast-paced environment
  • Good problem-solving skills
  • Flexible to work shifts including evenings and weekends

Nice to have:

  • Experience in holiday parks or resorts
  • Food safety qualification (Level 2/3)
  • Personal licence (where applicable)
  • Experience managing rotas and staffing levels
  • Cash handling and stock control experience

Additional Information:

Job Posted:
April 16, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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