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Monarch Casino Resort & Spa Black Hawk Logo Monarch Casino Resort & Spa Black Hawk · Hospitality and Tourism

Buffet Assistant Manager

United States, Black Hawk 65000.00 USD / Year · Job Posted March 19, 2026
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Job Description

At Monarch Casino Resort Spa, we are more than just a premier destination for luxury gaming and hospitality in Black Hawk, Colorado; we are creators of unforgettable moments. Our commitment to excellence shines through our exceptional gaming, exquisite dining, and indulgent spa services, all set in an inviting and sophisticated atmosphere. As a family-owned business, we prioritize nurturing lasting relationships with our guests and the community, ensuring that every interaction is warm, memorable, and tailored to foster a true sense of belonging.

Job Responsibility

  • Must be dedicated to excellence, teamwork and guest satisfaction
  • Maintain effective communication, giving direction, support, timely feedback and recognition of performance
  • Greets and assists all guests in a positive manner
  • Ensures the guests receive their food in a timely manner
  • Ensures the food is to the guest’s satisfaction
  • Ensures food quality meets standards
  • Maintains consistently high levels of guest service as defined and measured within the Purple Parrots guest service expectations
  • Develops the talents and skills of team members to ensure guests receive the quality service they deserve and know from the Purple Parrot
  • Expected to come to work on time and ready to work
  • Expected to follow the Monarch Code of Conduct and Policies and Procedures
  • Evaluates work procedures, reviews standards, identifies methods for increasing efficiency or effectiveness, and responds proactively to any needs that may arise
  • Creates a positive environment in which all team members have the ability to maximize their potential
  • Moves throughout the restaurant area to visually monitor and take action to ensure the food quality and service standards are met
  • Monitors labor costs daily
  • Reviews and identifies problem areas, operational concerns, policies, and procedures
  • Implements and ensures prompt, courteous service to our guests and monitors compliance with established standards
  • Ability to increase revenue by motivating the team members to upsell
  • Ability to decrease expenses by being aware of waste and bringing it to the attention of team members and management

Requirements

  • Minimum of 2-3 years of experience in a supervisory or assistant management role within a high-volume restaurant, buffet, or hospitality setting
  • Demonstrated knowledge of food preparation techniques, food safety standards (e.g., ServSafe certification preferred), and sanitation regulations
  • Strong leadership, communication, and interpersonal skills with the ability to motivate and manage a diverse team
  • Excellent customer service skills with a proven ability to handle guest relations effectively
  • Proficiency in point-of-sale (POS) systems and basic computer skills (e.g., Microsoft Office Suite)
  • Ability to work a flexible schedule, including evenings, weekends, and holidays, as required by business needs
  • High school diploma or equivalent required
  • a degree in hospitality management or a related field is a plus
  • Must be able to stand and walk for extended periods, lift up to 50 pounds, and perform other physical demands of the job

What we offer

  • Paid Time Off
  • 6 Observed Holidays and Holiday Pay
  • Health Benefit Insurance Package after 90 days includes: medical, dental, vision, life insurance, short term disability, 401k with company match
  • 1 Free Hot Meal per shift and Unlimited Beverages
  • Up to 48 hours of Sick Pay for Team Members Under 30 hrs per Week
  • 80% Subsidized Bus Transportation Options
  • Free Covered Parking
  • Education/Tuition/Certification Reimbursement (up to $6,000 per calendar year)
  • Wardrobe/Uniforms and Dry Cleaning Provided Free of Charge for most positions
  • Career Development and Advancement Programs
  • Team Member Anniversary Recognition (earn resort credit, vacation trips and more!)
  • Team Member Hotel, Retail and Spa Discounts
Monarch Casino Resort & Spa Black Hawk - All Job Offers

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