Btss - Icbs Country Head

• Execute BTSS global/regional Product strategy
• Identify continuous improvement initiatives that will lead to cost savings
• Be a champion of the values and ethics of the organization
• Adhere and meet country BTSS financial budget
• Provide explanation on monthly variances
• Provide leadership and opportunities for development of the BTSS Team by focusing on development of appropriate skills for each employee
• Agree with employee’s goals and perform mid and year-end discussion and appraisal with every employee
• Encourage and reward team members for exceptional performance and for raising ideas
• Ensure efficient delivery of Business and Travel Shared Services in country
• Conduct regular review of BTSS processes against standards, policy and regulatory requirements
• Build and maintain strong relationships with key internal clients
• Drive customer centric efficiencies and cost saving initiatives
• Identify & leverage best practices for continuous process improvements & re-engineering
• Research innovate solutions for current services
• Understand country and market trends, competitors, and new supplier’s capabilities
• Prepare and review internal responsibilities, job descriptions, all departmental policies and procedures
• Responsible for Local daily operational BTSS core services including the management of outsourced services
• Build and maintain a robust control environment across all areas of responsibility
• Ensure and maintain good relationship and cooperation with peers, other local or regional units, top management, vendors and partners
• Actively participate in BTSS regional meetings, calls and other applicable BTSS products activities
• Hold monthly staff meetings on business updates, project, issues
• Meet regularly with stakeholders, presenting projects, performance, metrics, cost saving initiatives and understanding requirements and expectations
• Hold regular meetings with suppliers, reviewing the SLA, metrics, costs, and improvements
• Share best practices within regional/global teams
• Escalate issues as appropriate
• Act as BAO (Business Activity Owner) for several in-country suppliers

• Preferred background in a multinational organization
• Strategy & Re-engineering, Project Management & Execution, Quality & Risk Management
• Expense Management, Reporting
• People, Talent & Performance management
• Client / Customer / Stakeholder Focus
• Minimum 3-year experience in Administrative or similar areas, experience in processes related to Business & Travel Shared Services such as Archiving, Internal Mail, Printing, Travel vehicle handling and control, corporate cards etc.
• prior experience in financial services and knowledge of banking products and concepts is a plus but not essential
• Experience producing data analysis with a high level of accuracy
• Effective quantitative and analytical skills
• Ability to work well in a fast paced environment
• Excellent interpersonal skills and the ability to build long term professional relationships
• Bachelor’s/University degree or equivalent experience

Prior experience in financial services and knowledge of banking products and concepts

• Business casual workplace
• hybrid working model (up to 2 days working at home per week)
• competitive base salary (annually reviewed)
• additional benefits that support the employee and family to be well, live well and save well