Bso liaison Job at CBRE Government & Defense Services (Remote)

Job Description

The AP/AR BSO Liaison serves as the primary operational connection between CBJJ and the CBRE Business Services Organization (BSO). The role is responsible for ensuring timely, accurate, and compliant processing of accounts payable and accounts receivable, resolving issues proactively, supporting month-end close, and driving continuous improvement across all AP/AR workflows. This position also plays a key role in supporting the upcoming transition from JAMIS to Deltek Costpoint. Strong organizational and communication skills are required to coordinate with onshore and offshore teams, including BSO teams located in Manila.

Job Responsibility

Monitor all AP and AR transactions processed by BSO teams (including Manila) to ensure timeliness, accuracy, and compliance
Track, investigate, and escalate delays, exceptions, or recurring errors across vendor payments, invoices, and cash application
Serve as the daily operational liaison between CBJJ Finance, BSO processing teams, and internal stakeholders
Coordinate month-end close tasks, including reconciliations, accruals, aging reviews, and issue follow-up
Review AP aging, GR/IR reports, and open items with BSO to ensure timely cleanup and resolution
Review AR aging, assist project managers with unbilled/billing issues, and partner with BSO to resolve unapplied cash
Maintain issue logs, identify patterns, and work with BSO leadership to implement corrective actions and long-term improvements
Validate vendor setups, payment terms, and banking updates processed by offshore teams
Support compliance with CBRE policies, controls, and audit requirements (internal, external, and client-specific)
Prepare and deliver monthly KPI reporting for AP/AR performance, including SLA compliance and issue trending
Provide training, documentation, and support to internal teams on AP/AR processes and BSO workflows
Monitor and communicate cutoff timelines to ensure timely submissions for all AP/AR transactions
Participate in regular meetings with BSO leadership to review performance, escalations, and process improvements
Identify and implement workflow improvements to streamline AP/AR operations
Support transition activities and stabilization of processes migrating to BSO
Assist with the JAMIS-to-Costpoint migration, including data cleanup, validation, mapping, and reconciliations
Participate in UAT cycles and coordinate testing between CBJJ and BSO teams
Document AP/AR workflows in Costpoint and support user training and change management
Serve as the AP/AR point of contact during Costpoint go-live and post-go-live stabilization

Requirements

3+ Years experience in Accounts Payable (AP), Accounts Receivable (AR), shared services, or financial operations
3+ years of experience in Accounts Payable (AP), Accounts Receivable (AR), shared services, or financial operations
3+ years experience coordinating with offshore teams
Proficiency with ERP systems such as JAMIS and Deltek Costpoint
Strong analytical skills with high attention to detail
Ability to manage competing priorities under tight deadlines
Exceptional communication skills across multiple teams and time zones
Ability to support system transitions, including testing and documentation
Proactive problem-solving ability
Strong organizational and follow-up skills
Customer-service mindset
Ability to bridge communication gaps between onshore and offshore teams
Continuous improvement focus
Advanced coordination and documentation skills for ERP transition activities

What we offer

medical
well-being
financial planning
short-term incentives benefits

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