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The Arch Expert (AE) is responsible for maximizing sales in the Benefit brand by engaging guests to determine their individual needs, assisting guests in the selection and purchase of merchandise and performing short services, including eyebrow/facial waxing and tinting. They represent the image, products, and culture of the brand to the Ulta Beauty guest and support the Experience Manager (EM) through a focus on performance (service/retail sales and in-store events), people (guest service), and process (operating procedures and compliance standards).
Job Responsibility:
Maximizing sales in the Benefit brand by engaging guests to determine their individual needs
Assisting guests in the selection and purchase of merchandise
Performing short services, including eyebrow/facial waxing and tinting
Representing the image, products, and culture of the brand to the Ulta Beauty guest
Supporting the Experience Manager (EM) through a focus on performance (service/retail sales and in-store events), people (guest service), and process (operating procedures and compliance standards)
Meet or exceed Benefit brand sales and service goals
Ensure each guest receives exceptional service
Perform makeup applications, skincare analysis, and product demonstrations
Perform short services at the Brow Bar
Use appointment book or system to book guests’ appointments
Take the initiative to stay informed regarding new and existing industry trends, products, and services
Maintain prompt, regular attendance
Contribute to an inclusive environment
Regularly participate in ongoing Benefit and Ulta Beauty training
Build and maintain strong customer relationships and an active clientele portfolio
Maintain strong relationships with Benefit brand partners
Create and maintain partnerships with Prestige consultants and salon professionals
Share the benefits of the guest loyalty program
Collaborate with managers and associates
Be knowledgeable of and ensure compliance with Ulta Beauty’s policies, procedures, and standards
Follow all safety, sanitation, and hygienic procedures
Adhere to the Ulta Beauty and Benefit brand dress code
Drive sales by keeping the Brow Bar area replenished, signed and faced
Communicate supply needs
Maintain outstanding store operational standards
Participate in completing merchandise resets, planograms, marketing displays, physical inventory procedures, and processing shipment
Protect company assets
Execute other operational tasks as directed
Requirements:
High school diploma is preferred
Cosmetology or esthetics license where required by state law
Experience in make-up application
eyebrow and facial waxing, tweezing, and eyebrow tinting is preferred
Proficiency with use of equipment needed to perform technical work
Demonstrates significant competency in sales, products, and service
Ability to build and maintain strong customer relationships
Ability to work independently and as part of a team
Ability to positively and proactively handle guest concerns and prioritize multiple tasks in a fast-paced environment
Strong communication skills
Work a flexible schedule to include days, evenings, weekends, and holidays
Attend brand sponsored trainings
What we offer:
Eligible associates may also earn overtime pay as required by applicable law and tips paid by service guests
Part-time positions are eligible for dental, vision, life, and disability benefits