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We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.
Job Responsibility:
Achieve monthly Managed Care Growth targets by identifying and developing assigned region with qualified and engaged agents, while supporting the success of their activity
Train engaged and developing agents on the organization’s value proposition
Agents should be proficient at differentiating value-based care versus traditional primary care models
Engage in educational interventions with agents to support collaborative agent relationships that can engage with grassroots and center related activities
Identify appropriate agents who are aligned with our mission, knowledgeable and culturally competent with our patient demographics and neighborhoods to engage in local grassroots and marketing lead generation opportunities in cooperation with the carrier partners
Quickly identify the Medicare Advantage sales leaders for each carrier in the counties clinical centers serve, including those agents most actively selling during the Special Enrollment Period/Lock-In season
Collaborate with regional internal growth partners in accomplishing growth targets by networking and coordinating events with Insurance Agents (IAs), General Agencies, Field Marketing Organization and local carrier leadership
Communicate, network, and negotiate with local insurance plan leaders on collaborative activities that mutually benefit the growth of both the carrier and the agent
Also, a key tactic is building local sales management relationships to where they agree to develop and support lead generation in our 5 mile radii of the centers
Establish and nurture relationships with key health insurance brokers, health plans and community influencers who have relationships with individuals on Medicare
Be a leader of our regional outreach teams in other capacities as needed, for example, training, CRM optimization, and special projects
Train Patient Relations Managers (PRMs) and Outreach Team members on how to compliantly engage, plan and collaborate with culturally competent, knowledgeable IA's to foster mutual growth in the catchment areas of health centers
Other duties as assigned
Requirements:
Post secondary /high school education or specialized training, i.e., technical/vocational programs
bachelor’s degree required, MBA preferred
5-7 years of prior relevant experience of sales and account management experience required
experience in operating independently, managing regional travel and multiple priorities
previous broker management experience preferred, but not required
Experience working on a multidisciplinary team preferred
Bilingual Spanish preferred, but not required
Knowledge of and related experience with Medicare & Medicaid preferred
Local managed care knowledge and relationships preferred, but not required
Major account management experience preferred
Ability to travel >50% at various times of the year
ability to also engage in regular evening events and activities
A problem-solving orientation and a flexible and positive attitude
Unique ability to neutralize, adapt and overcome external relationship issues for positive outcomes
Outstanding networking and relationship management skills
Strong communication and public speaking skills
Proven history of developing partners and/or relationships leading to business growth
Incredible level of organization and reliability in a matrix environment
Microsoft Office (Excel) and CRM (Salesforce) familiarity
Nice to have:
MBA
previous broker management experience
Experience working on a multidisciplinary team
Bilingual Spanish
Knowledge of and related experience with Medicare & Medicaid
Local managed care knowledge and relationships
Major account management experience
What we offer:
Affordable medical plan options
a 401(k) plan (including matching company contributions)
an employee stock purchase plan
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching
Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility