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Join a successful client-centric mortgage broking firm. Located in state-of-the-art offices in the Sydney CBD, this boutique team is renowned for its expert financial solutions and 'client-first' philosophy. You’ll be the backbone of a high-impact team where your expertise is genuinely celebrated. As a Broker Support Specialist, you are the engine room of the loan process. You will manage the end-to-end journey of an application, ensuring that from the moment a client says 'yes' to the moment they get their keys, the experience is seamless.
Job Responsibility:
End-to-End Processing: Manage the full lifecycle from initial submission through to formal approval and settlement
Stakeholder Management: Liaise with clients to collect/verify documents and communicate with lenders, solicitors, and valuers to drive results
Technical Lodgement: Accurately package and lodge applications via ApplyOnline, Connective, and Mercury
Compliance & Data: Maintain meticulous records within the CRM and ensure all files meet rigorous industry compliance standards
Post-Settlement Care: Provide exceptional service to clients even after the deal is done
Requirements:
Minimum 3+ years in a Mortgage Support, Loan Processing, or Loan Writing role
Hands-on, proven experience with ApplyOnline, Mercury, and Connective
A deep understanding of both residential and commercial lending processes
Sharp written and verbal skills with the confidence to manage high-net-worth client expectations
A proactive 'can-do' attitude and the ability to juggle multiple files
What we offer:
Competitive Salary: A competitive package ($80k–$110k + Super) that reflects your value
Growth: Direct mentorship from senior brokers and a clear pathway for career progression
Culture: A collaborative, close-knit environment in a beautiful, modern CBD office
Balance: Strict 9:00 AM – 5:00 PM hours, allowing you to actually enjoy your evenings in Sydney