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Broker Support Representative

Australia, Newcastle · Job Posted April 10, 2026
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Job Description

Our call center team is responsible for supporting our external partners - this includes (but is not limited to) Finance Brokers and Automotive Dealers. Their role is to be on the front line to answer calls, messages, and emails regarding frequently asked questions to do with our credit policy, provide information on the status of their clients applications and to provide excellent service. This role is important to the growth of the channel as it improves broker and dealer satisfaction and our customer experience. You will be accountable for liaising between the broker / dealer partner and the credit / underwriting team to help increase the amount of loan approvals. This position is a customer service and solutions based relationship role that would suit someone who is a quick thinker, excellent communicator and enjoys growing a channel without having to be a sales person.

Job Responsibility

  • Supporting external partners including Finance Brokers and Automotive Dealers
  • Answering calls, messages, and emails regarding frequently asked questions about credit policy
  • Providing information on the status of client applications
  • Providing excellent service
  • Liaising between the broker/dealer partner and the credit/underwriting team to help increase loan approvals

Requirements

  • Passion to provide outstanding service
  • Outstanding communication skills - Both written and verbal
  • Ability to work autonomously, own and complete tasks
  • Have a positive, inclusive and collaborative approach to work
  • Have the confidence to challenge and strive for continual improvement
  • Be a relationship builder with the ability to initiate and drive conversations
  • Strong time management and organisational skills

Nice to have

  • Strong teamwork skills, with the ability to collaborate within and across teams and functions
  • Ability to think creatively and problem solve when faced with new challenges
  • Ability to work independently & self-motivated
  • Strong time management skills with the ability to deliver quality work in an efficient manner
  • Ability to adapt to evolving priorities and deadlines and manage multiple projects at one time

What we offer

  • Up to 5 additional days of bonus leave per calendar year after 12 months of service
  • 3 days paid community service and volunteering leave per year
  • 12 weeks of employer-paid parental leave
  • Two weeks employer-paid leave for secondary carer
  • Quarterly champion awards and reward trips
  • Mental health and wellbeing initiatives, health checks, skin cancer checks, free vaccination
  • Team social events, massages in the office, free coffee

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