Broker Support Officer

Our call center team is responsible for supporting our external partners - this includes (but is not limited to) Finance Brokers and Automotive Dealers. Their role is to be on the front line to answer calls, messages, and emails regarding frequently asked questions to do with our credit policy, provide information on the status of their clients applications and to provide excellent service. This role is important to the growth of the channel as it improves broker and dealer satisfaction and our customer experience. You will be accountable for liaising between the broker / dealer partner and the credit / underwriting team to help increase the amount of loan approvals. This position is a customer service and solutions based relationship role that would suit someone who is a quick thinker, excellent communicator and enjoys growing a channel without having to be a sales person.