Broker Manager

• Accountable for driving and achieving company defined distribution channel sales goals and objectives
• Executes market strategy impacting the recruitment, onboarding, engagement, production, and compliance adherence of assigned independent broker base
• Achieves established health plan broker sales goal through management of assigned block of brokers
• Utilizes a variety of tactics including face-to-face, webinar, and telephonic interactions to achieve goals
• Prospects for and recruits new brokers through collaboration with National and Direct agency relationships or through broker marketing activities targeted direct to the brokers
• Achieves ample market coverage through persistent recruiting activities
• Identifies and develops local preferred brokers to support the attainment of health plan goals
• Onboards new brokers by supporting their navigation of contracting, certification, and initial and recurrent training requirements
• Provides leadership for all broker training, recertification, and testing through in-person and webinar-based resources for individual and group meetings
• Ensures agent Ready to Sell (RTS) status
• Develops relationships with and nurtures and inspires brokers
• Documents all broker interactions and profile data in Salesforce.com
• Assists brokers with processes and contacts related to member service, broker self-service tools and escalations if needed
• Monitors all state, federal and health plan guidelines and ensures adherence to all CMS, Aetna, State, Federal and health plan regulatory requirements
• Fulfills and documents required agent monitoring
• follows through with agent oversight watchlist requirements
• coordinates response to broker related complaints

• Minimum 5 years Medicare sales and Broker Development experience
• Ability to use standard corporate software packages and corporate applications
• Ability to communicate effectively at all levels internally and externally as well as in-person and virtually
• Excellent written and verbal communication and presentation skills
• Appropriate state licensure to sell insurance as required, annual Medicare certification is required
• In person engagement required in Northern New Jersey. The ideal candidate will reside in the assigned territory

Bilingual skills are a plus

• Career Development and upward mobility
• Attractive benefits package including health benefits, 401k plan, paid family leave, vacation days, paid holidays & discounts at CVS stores
• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility