Broker Claims Handler Job at Lawes Consulting Group (Glasgow)

Senior Claims Handler – Broker Office

Are you a senior claims handler with experience of handling commercial property ...

Location

United Kingdom , Glasgow

Salary:

35000.00 - 39000.00 GBP / Year

Lawes Consulting Group

Expiration Date

Until further notice

Requirements

An experienced claims handler, confident handling property and liability claims
Highly organised with the ability to prioritise work efficiently to Service Level Agreements whilst ensuring high attention to detail
Broad Experience of Property (Commercial and Domestic
Employer’s Liability and Public Liability claims is essential
Motor experience is preferred but not essential
Cert CII/CILA (or is prepared to work towards this qualification)
Proficient in Microsoft products (namely Word, Excel and PowerPoint)
Proficient in Acturis Broker Platform (or is quick to adapt to new claims systems)
Strong communication (verbal and written) and relationship-building skills
Customer care experience

Job Responsibility

Efficiently handle all claims allocated to you and be responsible for a designated caseload handling claims from cradle to grave and liaising extensively with clients, insurers, claimants, policyholders, brokers and other experts
Refer claims that fall outside of personal authority levels to your line manager
Gather and process information, as directed, to support the effective assessment of more complex cases
Assist in the training of new or inexperienced staff in the use of company systems and processes
To maintain and develop personal knowledge and skills through continued professional development as well as ongoing desk training and ensuring that this is recorded in line with Training & Competency requirements
To always conduct the business of the company courteously and efficiently
The job holder will, at various times act for the insured and the insurer

What we offer

Holiday entitlement of 26 days plus bank holidays
Opportunity to progress your career
Gain CII or ACII qualifications to boost your knowledge and career prospects
Pensions scheme for when you feel it’s time to retire
24-hour support for physical and mental wellbeing
1 days paid volunteering day to give back to our communities
Achievement awards
Hybrid working
Modern office, close to public transport links in Glasgow city centre

Fulltime

Property and Motor Senior Claims Handler

On behalf of our client, a leading insurer, we are seeking a skilled Property an...

Location

United Kingdom , London

Salary:

50000.00 - 60000.00 GBP / Year

Lawes Consulting Group

Expiration Date

Until further notice

Requirements

Minimum 5 years in a claims-handling role
Strong expertise in property claims
motor and liability experience is a plus
Proven track record in managing complex claims to successful resolution
Familiarity with relevant insurance regulations and best practices
Strong communication and stakeholder management skills
Detail-oriented with solid organisational and documentation abilities
Commercial awareness and sound negotiation skills
Proficiency in Microsoft Office (Outlook, Excel, Word, PowerPoint)
Self-motivated, accountable, and able to work both independently and as part of a team

Job Responsibility

Manage end-to-end claims, from notification to settlement
Set up claim files and gather all necessary documentation
Appoint and liaise with external experts (e.g.loss adjusters, engineers, solicitors)
Handle broker, policyholder, and third-party queries professionally
Maintain regular communication with stakeholders and negotiate fair settlements
Support the Departmental Manager on high-impact claims
Ensure accurate record-keeping within the internal claims system
Participate in internal/external meetings and represent the company when required
Assist other teams as necessary and act in the company’s best interest
Triage new claims and take appropriate early action

Fulltime

Global Claims Handler

Proactive and detail-oriented Claims Adjuster to join their Global Markets team ...

Location

United Kingdom , Glasgow

Salary:

33000.00 GBP / Year

Lawes Consulting Group

Expiration Date

Until further notice

Requirements

Demonstrated experience in claims handling
Knowledge of end-to-end claims processes
Experience building and managing relationships with brokers, clients, and external stakeholders
Strong negotiation and analytical skills
Clear and professional written and verbal communication skills
Proven ability to manage caseloads effectively
Customer-centric mindset
Professional qualifications such as ACII (or progress towards it) are advantageous

Job Responsibility

Oversee the full lifecycle of claims including coverage assessment, investigations, and evaluation
Negotiate fair settlements with policyholders, brokers, solicitors, and other stakeholders
Manage an individual caseload efficiently
Work with third-party vendors and service providers
Represent the company in internal and external meetings
Build and maintain strong client relationships
Provide support to senior adjusters, managers, and underwriters

Fulltime

Marine Claims Handler

Are you an experienced Marine claims professional ready to take the next step in...

Location

United Kingdom , London

Salary:

Not provided

Arthur Recruitment

Expiration Date

Until further notice

Requirements

Proven experience in Marine claims preferably in Marine Liability and Marine Cargo
Strong understanding of general insurance principles
Excellent communication, organisation, and relationship-building skills
Ambition to progress towards professional qualifications (CII)

Job Responsibility

Handle Marine claims independently and within authority limits
Work closely with senior claims managers, underwriters, and stakeholders
Liaise with brokers, policyholders, and reinsurance teams
Ensure timely, accurate reporting and proactive claims management

What we offer

Develop expertise in marine claims
Work in a collaborative, professional, and growth-focused environment
Opportunity to handle high-value and complex claims

Fulltime

Motor Claims Handler

Our client is seeking an experienced motor claims handler to join their expandin...

Location

United Kingdom , Remote

Salary:

30000.00 GBP / Year

Lawes Consulting Group

Expiration Date

Until further notice

Requirements

Proactive claims handling ability
Strong organisational and communication skills
Capable of working independently and collaboratively
Extensive experience in motor claims, including credit hire, personal injury assessment, and motor investigations
Solid understanding of insurance principles
Proficient in handling OICP and MOJ Portal claims
Excellent customer service skills
Attention to detail
Strong negotiation skills

Job Responsibility

Investigating motor insurance claims to evaluate liability and damages for emergency blue light clients
Overseeing claims from start to finish
Applying investigative and negotiation skills to achieve the best outcomes
Building and maintaining strong client relationships
Managing a portfolio of motor damage, credit hire, and injury claims from initial notification to settlement
Making decisions on fraud, quantum, and liability
Managing cases through litigation
Communicating with a variety of stakeholders, including clients, brokers, suppliers, claimants, and their representatives

What we offer

Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ 5 more days
Life insurance
Income protection
Health cash plan or Private medical insurance
Season ticket loan

Fulltime

Casualty Claims Handler

We are seeking on behalf of our client; a Claims Handler with a focus on Casualt...

Location

United Kingdom , Glasgow

Salary:

32000.00 GBP / Year

Lawes Consulting Group

Expiration Date

Until further notice

Requirements

Previous claim handling experience
Experience in the financial services or insurance sector preferred
Experience dealing with Casualty Claims is advantageous
Proficiency in Microsoft Office applications
Proven work experience in a customer-facing environment
Experience working in a commercial insurance claims environment is advantageous
Excellent customer service skills
Strong written and verbal communication skills
Ability to acquire new IT skills

Job Responsibility

Accurately assess a range of simple and complex claims and evaluate liability and quantum up to £25,000
Identify and handle customer complaints effectively
Negotiate settlement of claims and ensure high levels of customer care
Engage with internal partners and clients to ensure fair and robust investigation of claim cases
Participate in audits when required
Handling a portfolio of up to 350 casualty claims
Dealing with policyholders and brokers
Attending review meetings
Providing a professional claims service at all times

Fulltime

Claims Handler

You will manage a portfolio of commercial claims and have exposure to the London...

Location

Ireland , Trim

Salary:

Not provided

Optis Insurance

Expiration Date

Until further notice

Requirements

Experience of commercial claims handling a distinct advantage
Excellent organisational skills and ability to prioritise multiple tasks
Strong decision making and effective time management skills
Excellent analytical and numerical skills
Excellent interpersonal and verbal/written communication skills
A positive and professional attitude to customer service
Ability to develop and sustain professional relationships with both internal and external stakeholders
Ability to work under pressure and flexibly when necessary
High attention to detail and accurate record keeping skills

Job Responsibility

Build positive relationships with colleagues and external partners
Build and develop a good technical understanding of the claims process and the cover afforded by various insurance classes
To receive new claims advices from our producing brokers and obtain the relevant policy details from the correct placing system to identify the appropriate insurer
Register new claims on the correct claims system
Providing acknowledgement and claims reference to producing brokers
Advising Insurers of new claim through already established procedures
Maintaining and updating of the Claims System
Full administration support to Claims Managers, Insurers, TPA’s and Loss Adjusters to ensure a high level of service
Preparing claims experience documentation at renewal
Ensure compliance with all legal and regulatory requirements

What we offer

Company pension
Private medical insurance
26 days annual leave
Professional qualifications sponsorship
Insurance Institute membership
On-site parking

Fulltime

Claims Handler – Personal Injury

We’re working with a prominent insurance company to identify an experienced Clai...

Location

United Kingdom , York, Glasgow or Colchester

Salary:

35000.00 - 45000.00 GBP / Year

Lawes Consulting Group

Expiration Date

Until further notice

Requirements

Qualified solicitor, legal executive, paralegal, CII claims professional, or insurance claims handler with a minimum of 3 years’ experience in handling personal injury and/or medical malpractice claims
Strong policy coverage knowledge and experience across a broad range of policies and business types
Robust understanding of litigation, legal processes, and dispute resolution methods
Excellent organisational and communication skills
Commercial acumen with the ability to understand the broader impact of claims decisions on the UK business
Outstanding interpersonal skills and the ability to establish lasting relationships within the team, the wider business, and external partners
Results-driven with the energy and determination to succeed in a fast-paced environment

Job Responsibility

Fully manage a portfolio of personal injury and medical malpractice claims from initial notification to resolution
Review and confirm their policy coverage position
Develop and implement claim strategies, including the selection and management of external advisers and experts
Liaise and negotiate with customers, brokers, claimants, and their representatives
Demonstrate excellent file handling and claims management through proactive portfolio management, accurate reserving, and effective risk and indemnity costs management
Promote and deliver a continuous improvement culture within the UK Casualty Claims team to enhance the customer experience
Collaborate with underwriters to support business development and product enhancement
Contribute to the continuous improvement of our Claims service by identifying areas of opportunity and creating innovative solutions

Fulltime

Broker Claims Handler

Lawes Consulting Group

Location:
United Kingdom , Glasgow

Category:
Insurance

Contract Type:
Employment contract

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
March 27, 2025

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