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As a Broadcast Technology Support Technician, you will provide vital front-line technical support and expertise for Nine's sophisticated production systems. You will be the primary point of contact for internal customers, ensuring the seamless delivery of high-quality broadcast services by proactively resolving hardware and software issues across our 24/7 operations.
Job Responsibility:
Serve as the primary contact for internal stakeholders via phone and ticketing systems
Troubleshoot and resolve technical issues across studio automation and live production
Support diverse environments including post-production, digital assets, and news gathering
Manage the lifecycle of incidents to ensure timely resolution of broadcast system faults
Maintain comprehensive technical documentation and contribute to staff knowledge sharing
Monitor industry trends to support the continuous improvement of broadcast standards
Requirements:
Tertiary qualifications in engineering, technology, or equivalent practical industry experience
A customer-centric approach with the ability to manage multiple shifting priorities
Clear communication skills and the motivation to work both independently and in teams
A proactive attitude toward problem-solving and upskilling in new technologies
Flexibility to work a rotating 24/7 roster, including early starts, weekends, and holidays
Prior experience providing technical support within broadcast or production environments is an advantage
Nice to have:
Prior experience providing technical support within broadcast or production environments
What we offer:
Access to 'Employee Exclusives' program - a way of getting closer to our incredible brands, offering unique experiences, behind-the-scenes access, and awesome perks