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Broadband Specialist

United States, Alexandria 30000.00 USD / Year · Job Posted December 27, 2025
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Job Description

The Specialist, Broadband at T-Mobile is instrumental in expanding our customer base by actively engaging with potential customers through door-to-door interactions. This role involves presenting T-Mobile's latest offers, answering queries, and facilitating the transition of customers to our services, thereby driving the success of the Direct to Consumer sales program.

Job Responsibility

  • Engages and achieves sales targets with potential customers through door-to-door and other community interactions to present T-Mobile's latest offers and services
  • Engages in post-sales follow-up with customers as needed to support an exceptional customer experience

Requirements

  • High School Diploma/GED General Education (Required)
  • Bachelor's Degree Business or Marketing (Preferred)
  • Less than 2 years - Engaging with customers in a direct sales or retail environment, particularly in telecommunications or consumer electronics
  • Less than 2 years - Presenting and explaining complex product offerings effectively to potential customers
  • Less than 2 years - Working in a target-driven sales role, with a proven track record of meeting or exceeding sales targets
  • Sales Proficiency in direct consumer sales, with a focus on door-to-door sales tactics to effectively engage and expand the customer base. (Required)
  • Communication Exceptional verbal and effective written communication skills necessary for articulating T-Mobile's offers clearly and interacting persuasively with potential customers. (Required)
  • Customer Engagement Strong ability to connect with customers, address their inquiries, and facilitate a seamless integration into T-Mobile services, enhancing customer satisfaction and loyalty. (Required)
  • Negotiation Advanced negotiation capabilities to secure sales agreements and achieve or exceed set sales targets. (Required)
  • Problem Solving Competence in identifying and resolving issues during the sales process, ensuring a smooth customer experience. (Required)
  • Adaptability Flexibility to modify sales approaches based on varying customer needs and evolving market conditions, maintaining effectiveness across scenarios. (Required)
  • Product Presentation: Skill in delivering engaging and informative presentations about T-Mobile's products and services to potential customers. (Required)
  • Certified Sales Professional (CSP): Certification that demonstrates knowledge and skills in sales strategies, customer interaction, and closing techniques. (Preferred)
  • Certified Professional in Learning and Performance (CPLP): Certification that enhances skills in delivering effective training and performance improvement interventions, useful for educating customers and teams about products. (Preferred)
  • At least 18 years of age
  • Legally authorized to work in the United States

Nice to have

  • Certified Sales Professional (CSP)
  • Certified Professional in Learning and Performance (CPLP)
  • Bachelor's Degree Business or Marketing

What we offer

  • Annual stock grant
  • Employee stock purchase plan
  • 401(k)
  • Access to free, year-round money coaches
  • Medical, dental and vision insurance
  • Flexible spending account
  • Paid time off and up to 12 paid holidays
  • Paid parental and family leave
  • Family building benefits
  • Back-up care
  • Enhanced family support
  • Childcare subsidy
  • Tuition assistance
  • College coaching
  • Short- and long-term disability
  • Voluntary AD&D coverage
  • Voluntary accident coverage
  • Voluntary life insurance
  • Voluntary disability insurance
  • Voluntary long-term care insurance
  • Mobile service & home internet discounts
  • Pet insurance
  • Access to commuter and transit programs

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