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This role is essential for expanding the customer base through direct community engagement and sales activities. It involves presenting current broadband service offers and facilitating customer transitions to these services. The position requires consistent achievement of sales targets within the direct-to-consumer segment. Success is measured by meeting sales goals and supporting customer satisfaction through follow-up interactions. The work directly contributes to organizational growth and enhances customer experiences in new markets.
Job Responsibility:
Drive customer acquisition by engaging potential customers through door-to-door and community outreach activities to present broadband service offers
Conduct post-sale follow-up interactions to support customer satisfaction and service retention
Manage communication of service benefits and address customer inquiries to facilitate informed decisions
Collaborate with sales leadership to align outreach efforts with business objectives and market strategies
Also responsible for other duties/projects as assigned by business management as needed
Requirements:
High School Diploma/GED
Less than 2 years - Engaging with customers in a direct sales or retail environment, particularly in telecommunications or consumer electronics
Less than 2 years - Presenting and explaining complex product offerings effectively to potential customers
Less than 2 years - Working in a target-driven sales role, with a proven track record of meeting or exceeding sales targets
Sales Proficiency in direct consumer sales, with a focus on door-to-door sales tactics
Communication Exceptional verbal and effective written communication skills
Customer Engagement Strong ability to connect with customers, address their inquiries, and facilitate a seamless integration into T-Mobile services
Negotiation Advanced negotiation capabilities to secure sales agreements
Problem Solving Competence in identifying and resolving issues during the sales process
Adaptability Flexibility to modify sales approaches based on varying customer needs and evolving market conditions
Product Presentation: Skill in delivering engaging and informative presentations about T-Mobile's products and services
At least 18 years of age
Legally authorized to work in the United States
Nice to have:
Certified Sales Professional (CSP)
Certified Professional in Learning and Performance (CPLP)