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We are currently seeking a Store Manager who will report to the Retail Director Emea as part of our dynamic team in Harrods. Your opportunity: You will drive sales implementation with concrete actions and according to the Retail Excellence guidelines the company strategy; being the Brand Ambassador. You will inspire and develop the team to successfully reach quantitative and qualitative targets providing a unique in-store experience.
Job Responsibility
Translate business targets into clear weekly and daily individual objectives, ensuring continuous monitoring of performance against KPIs and driving accountability across the team. Identify and implement targeted initiatives to capitalize on business opportunities, including events, specific training sessions, sales-driving activities, and effective team deployment
Developing the Bespoke business by driving team engagement, strengthening product expertise, and implementing targeted actions to grow sales performance and client conversion within the MTM category
Managing and nurturing strategic relationships with key Harrods stakeholders, ensuring strong collaboration, alignment of business priorities, and seamless execution of commercial and operational initiatives within the store environment
Ensure the effective execution of onboarding programs for new hires, facilitating their integration into the business. Delivering ongoing in-store training aligned with company guidelines, with a strong focus on brand representation and product knowledge excellence
Foster a client-centric culture by developing and implementing effective clienteling strategies. Drive client loyalty and retention through proactive engagement, leveraging all available tools (e.g. client book, performance metrics)
Monitor team performance and behaviors consistently, providing regular feedback and coaching. Develop tailored individual development plans and conduct structured monthly follow-ups to support growth and performance improvement
Planning and scheduling the team and staff resources, according to the coverage of the floor
Oversee stock management processes to ensure optimal availability and rotation, supporting sales performance while minimizing inefficiencies
Manage store operational activities (e.g. logistics, couriers, alterations, store maintenance) ensuring efficiency, cost control, and effective use of time and resources
Requirements
Bachelor Degree
At least 5 years in managerial position in luxury boutiques
Knowledge of high-end fashion field and current fashion trends
Fluent in English
Coaching & Development
Business view
Drive
Flexibility
Networking
Customer Orientation
What we offer
Fabulous opportunity to join the Brioni adventure and to actively contribute to the development of the business by becoming part of a thriving Atelier in a global Luxury Group that offers endless possibilities to learn and grow
Talent development is a managerial principle at Kering and we are committed to fostering internal mobility
Common vision promotes leadership skills and helps every employee to reach their full potential in a stimulating and fulfilling workplace environment
Kering is committed to building a diverse workforce
As an Equal Opportunity Employer we welcome and consider applications from all qualified candidates regardless of their background