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The Stylist is responsible for providing and maintaining a positive, friendly, empathetic and professional selling experience with all customers. Stylists are responsible for providing 5-Star Customer Service to all David’s Bridal customers, achieving sales goals and productivity by expertly following our 5-Step Selling Process, and performing duties related to the presentation and operations of the store. S/he reports to the Store Manager in partnership with the Sales Manager. Bridal Stylists are brand ambassadors and demonstrate the values and critical success factors of the David’s Bridal brand.
Job Responsibility:
Provide and maintain a positive, friendly, empathetic and professional selling experience with all customers
Provide 5-Star Customer Service
Achieve sales goals and productivity by expertly following our 5-Step Selling Process
Perform duties related to the presentation and operations of the store
Welcome all customers with genuine, friendly enthusiasm over the phone and in person
Use all systems to manage the customer flow to deliver 5-star customer experience
Responsible for providing exceptional service to multiple customers at one time
Prepare for customer appointments by reviewing the customer profiles, favorites and preparing a fitting room
Build a relationship by welcoming customers to the store, asking questions and listening to understand customer expectations and needs
Strive to identify the perfect gown/dress in the customer’s first three try-ons
Review Timeline Calendar and set future appointments aligning to customer needs
Communicate how alterations do play an important role in perfecting the dress
Partner with Alterations Specialists to set up appointments
Ensure proper measurements are taken and entered into events
Maintain store-standards to support a flawless shopping experience
Maintains high dress code standards
Offer David’s Bridal loyalty & partners program
Respond promptly to all customer questions providing product and service information