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Bridal Specialist

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Vivienne Westwood

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Location:
United States of America , Los Angeles

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Category:
Sales

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Contract Type:
Not provided

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Salary:

29.00 USD / Hour
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Job Responsibility:

  • Deliver a luxury, appointment-driven client experience, particularly within Bridal and Couture
  • Build and maintain strong client relationships, driving repeat business and long-term loyalty
  • Proactively manage client outreach and follow-up, including appointments, fittings, and after-sales service
  • Achieve individual and store sales targets, with a strong focus on high-value transactions and maximise every selling opportunity to achieve store and individual sales targets and KPI indicators
  • Act as a specialist in Bridal and Couture collections, with deep product knowledge
  • Represent the Vivienne Westwood Brand to the highest standards in all daily activities
  • Coordinate and manage bridal appointments, fittings, and alterations, ensuring a seamless client journey
  • Liaise closely with internal Bridal/Couture teams to ensure timely and accurate order fulfilment
  • Be able to respond to queries regarding price, location, features, benefits and use of Vivienne Westwood merchandise with an emphasis but not confined to Bridal & Couture
  • Maintain detailed and accurate client records and order tracking
  • Handle POS transactions, including returns, exchanges, and overrides, in line with company policy
  • Maintain high standards of bridal showroom presentation and visual merchandising
  • Ensure compliance with cash handling, inventory control, and loss prevention procedures
  • Ensure all customers’ orders and alterations are completed efficiently and on time, maintaining accurate records of all customer requirements and following company procedures
  • Act as a point of escalation for client queries in the absence of management
  • Attend and participate in all store meetings and training events as required
  • Ensure good communication and professionalism is maintained at all times
  • Contribute to a positive, collaborative, and professional store environment
  • Capture and maintain client data in CRM systems to support relationship building
  • Drive client retention and outreach initiatives, including events and private appointments
  • Follow company policies and procedures at all times
  • Assist in monthly and annual stock audit
  • Complete any other tasks outlined by the store management
  • Any other relevant tasks

Requirements:

  • Previous experience in luxury retail, ideally with exposure to Bridal, Couture, or made-to-order environments
  • Strong clientele and relationship-building skills
  • Excellent communication and interpersonal skills
  • Highly organised with strong attention to detail
  • Ability to manage multiple clients and priorities in a fast-paced environment
  • Experience with POS and CRM systems
  • Flexibility to work weekends, evenings, and peak retail periods
What we offer:
  • Uniform allowance
  • Medical insurance
  • Dental, eye vision
  • Life insurance
  • 401k
  • 10 days of vacations
  • 10 days of holiday

Additional Information:

Job Posted:
April 23, 2026

Expiration:
May 26, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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