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360 Resourcing Solutions Logo 360 Resourcing Solutions · Sales

Bridal Specialist

United States, Los Angeles Employment contract 29.00 GBP / Hour · Job Posted May 03, 2026
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Job Description

The Bridal Specialist is responsible for delivering an exceptional, personalized client experience while driving sales performance, with a particular focus on Bridal and Couture. This role acts as a brand ambassador, building long-term client relationships and supporting the successful delivery of bridal appointments, fittings, and bespoke services.

Job Responsibility

  • Deliver a luxury, appointment-driven client experience, particularly within Bridal and Couture
  • Build and maintain strong client relationships, driving repeat business and long-term loyalty
  • Proactively manage client outreach and follow-up, including appointments, fittings, and after-sales service
  • Achieve individual and store sales targets, with a strong focus on high-value transactions
  • Act as a specialist in Bridal and Couture collections
  • Represent the Vivienne Westwood Brand to the highest standards
  • Coordinate and manage bridal appointments, fittings, and alterations
  • Liaise closely with internal Bridal/Couture teams for order fulfilment
  • Respond to queries regarding price, location, features, benefits and use of Vivienne Westwood merchandise
  • Maintain detailed and accurate client records and order tracking
  • Handle POS transactions, including returns, exchanges, and overrides
  • Maintain high standards of bridal showroom presentation and visual merchandising
  • Ensure compliance with cash handling, inventory control, and loss prevention procedures
  • Ensure customers' orders and alterations are completed efficiently and on time
  • Act as a point of escalation for client queries in the absence of management
  • Attend and participate in all store meetings and training events
  • Ensure good communication and professionalism
  • Contribute to a positive, collaborative, and professional store environment
  • Capture and maintain client data in CRM systems
  • Drive client retention and outreach initiatives
  • Follow company policies and procedures
  • Assist in monthly and annual stock audit
  • Complete any other tasks outlined by store management

Requirements

  • Previous experience in luxury retail, ideally with exposure to Bridal, Couture, or made-to-order environments
  • Strong clientele and relationship-building skills
  • Excellent communication and interpersonal skills
  • Highly organised with strong attention to detail
  • Ability to manage multiple clients and priorities in a fast-paced environment
  • Experience with POS and CRM systems
  • Flexibility to work weekends, evenings, and peak retail periods

What we offer

  • Uniform allowance
  • Medical insurance
  • Dental, eye vision
  • Life insurance
  • 401k
  • 10 days of vacations
  • 10 days of holiday
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