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Breakdown Support Advisor

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RAC

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Location:
United Kingdom , Walsall

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

As a Breakdown Support Advisor, you’ll use your strong knowledge about cars to understand, assess and resolve common faults remotely to avoid the members needing a Patrol visit. You’ll gather and interpret information, provide remote technical advice where possible, and arrange third-party support or other entitled services as required to get the member back on the move where a remote fix isn’t possible. This is a fast-paced, performance-focused role where accuracy, quality, and customer experience is critical.

Job Responsibility:

  • Assess vehicle faults remotely using customer information and fault data
  • Apply strong technical knowledge to provide quality advice to members to help them solve common vehicle faults themselves
  • Arrange and oversee appropriate solutions based on customer needs and entitlements
  • Maintain high standards of accuracy, compliance, and professionalism
  • Efficiently manage high case volumes, collaborating with internal teams and external partners

Requirements:

  • Strong knowledge about cars
  • Sound judgement and decision-making
  • Calm, resilient, and results-focused in a fast-paced environment
  • Excellent customer service skills with a professional, empathetic approach
  • Flexibility to support other Group Contact Centre activities

Nice to have:

Passionate about all things car related

What we offer:
  • Bonus scheme with uncapped commission
  • All employees awarded shares
  • Free RAC Ultimate breakdown cover from first day
  • Car salary sacrifice scheme including electric vehicle options after 12 months
  • 23 days holidays plus bank holidays rising to 25 with service
  • Up to 6.5% matched pension contributions and life cover up to 4x salary
  • 24/7 confidential wellbeing support helpline
  • Exclusive discounts through Orange Savings portal

Additional Information:

Job Posted:
May 16, 2026

Expiration:
June 08, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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