Break/fix engineer

• Attend designated customer sites to perform laptop and desktop break/fix activities
• Conduct hardware repairs, reassembly, and component swaps following guidance
• Support diagnostics and troubleshooting of HP and Lenovo devices
• Use a mobile service app to: Manage and update tickets
• Collect and return parts daily
• Record completed work and close tickets
• Follow instructions from senior engineers for BIOS updates, branding, and other tasks
• Maintain safe working practices and report issues to the support line
• Deliver professional customer service while onsite

• L2-level knowledge of laptops and desktops (HP/Lenovo preferred)
• Ability and willingness to perform break/fix repairs under supervision
• Previous Field Experience Essential
• Own vehicle and essential tools preferred
• Strong time management and organisational skills
• Flexibility to work across multiple sites

• Previous experience in deskside support or IT helpdesk roles
• Familiarity with ticketing systems and mobile service management apps
• HP or Lenovo SQ certification (advantageous but not essential)

Mileage and parking claimable