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Break/Fix engineer

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Global Technology Solutions Ltd.

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Location:
United Kingdom , Northampton

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

We are seeking an experienced L2 Break/Fix Engineer to provide independent onsite hardware support across customer locations in the Northampton area. The role focuses on diagnosing, repairing, and rebuilding HP and Lenovo laptops and desktops, including component replacement and hardware-level troubleshooting. HP/Lenovo SQ training is desirable but not essential.

Job Responsibility:

  • Attend customer sites to perform laptop and desktop break/fix activities
  • Conduct hardware diagnostics, component swaps, repairs, and full reassembly
  • Work to vendor guidelines for HP and Lenovo hardware
  • Use a mobile service app to: Manage, update, and close tickets
  • Check in/out parts and return unused components daily
  • Perform tasks such as BIOS updates and device branding as required
  • Maintain safe working practices and escalate issues through the appropriate support channels
  • Deliver professional onsite customer service

Requirements:

  • Strong L2-level knowledge of laptop and desktop hardware (HP/Lenovo preferred)
  • Ability to carry out break/fix repairs confidently and independently
  • Previous field engineering experience essential
  • Own vehicle and basic tools
  • Strong time-management and organisational skills
  • Flexibility to work across multiple customer sites

Nice to have:

  • Familiarity with ticketing systems and mobile service apps
  • HP or Lenovo SQ certification (advantageous but not required)
What we offer:

Mileage and parking claimable

Additional Information:

Job Posted:
January 05, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:

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