Brand Specialist

• Share product knowledge
• Create memorable customer experiences
• Effectively manage complaints
• Share knowledge of brand, newness, and product exclusives to drive sales
• Take responsibility for tasks beyond role expectation
• Spot opportunities to improve business, customer service and retail standards
• Prevent stock loss
• Replenish stock
• Maintain Selfridges standards
• Inspire others

• Deliver exceptional service to customers
• Excite and motivate other colleagues
• Understand and follow health and safety procedures
• Adapt to challenges and work flexibly on different departments
• Build and develop own client base
• Have curiosity and appetite to learn about sales, CRM, and NPS targets
• Be a great communicator and deliver inspiring brand training
• Be well informed about competitors
• Be a sales and service expert
• Be collaborative with brand partners
• Be approachable and a leader in the department
• Be a proud shopkeeper maintaining Selfridges standards
• Be an example of company values

plus benefits