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Brand Specialist

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Selfridges

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Location:
United Kingdom , Manchester

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Category:

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

As Brand Specialist you will deliver exceptional service, motivate colleagues, adapt to daily challenges, and build a client base. The role involves being a sales and service expert, a collaborative leader, and a proud shopkeeper maintaining Selfridges standards.

Job Responsibility:

  • Share product knowledge and create memorable customer experiences
  • Manage customer complaints
  • Share brand knowledge, newness stories, and product exclusives to drive sales
  • Take responsibility for tasks beyond role expectations
  • Spot opportunities to improve business, customer service, and retail standards
  • Prevent stock loss
  • Maintain service excellence and collaborative spirit across departments
  • Nurture customer relationships through personal service

Requirements:

  • Deliver exceptional service to customers
  • Excite and motivate other colleagues
  • Understand and follow health and safety and security procedures
  • Adapt to challenges and be flexible to work on different departments
  • Build and develop your own client base
  • Have curiosity and appetite to learn about sales, CRM, and NPS targets
  • Be a great communicator and deliver inspiring brand training
  • Be well informed about competitors
  • Be a sales and service expert
  • Be collaborative with brand partners
  • Be approachable and a leader in the department
  • Be a proud shopkeeper, replenish stock and maintain standards
  • Be an example of company values

Additional Information:

Job Posted:
January 03, 2026

Expiration:
January 29, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:

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