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As Brand Specialist you will deliver exceptional service, motivate colleagues, adapt to daily challenges, and build a client base. The role involves being a sales and service expert, a collaborative leader, and a proud shopkeeper maintaining Selfridges standards.
Job Responsibility:
Share product knowledge and create memorable customer experiences
Manage customer complaints
Share brand knowledge, newness stories, and product exclusives to drive sales
Take responsibility for tasks beyond role expectations
Spot opportunities to improve business, customer service, and retail standards
Prevent stock loss
Maintain service excellence and collaborative spirit across departments
Nurture customer relationships through personal service
Requirements:
Deliver exceptional service to customers
Excite and motivate other colleagues
Understand and follow health and safety and security procedures
Adapt to challenges and be flexible to work on different departments
Build and develop your own client base
Have curiosity and appetite to learn about sales, CRM, and NPS targets
Be a great communicator and deliver inspiring brand training
Be well informed about competitors
Be a sales and service expert
Be collaborative with brand partners
Be approachable and a leader in the department
Be a proud shopkeeper, replenish stock and maintain standards